Job description for MARKETING & CUSTOMER RELATIONS OFFICER at PT Global Mega Servis
Position Overview
The Marketing & Customer Relations Officer is responsible for supporting the company’s marketing activities, property promotion, customer communication, website management, and basic SEO activities.
This position will work closely with the Property, Legal, and other relevant departments to ensure that property listings, marketing content, customer inquiries, and online information are properly managed, updated, and communicated.
Key Responsibilities
1. Property Marketing & Promotion
• Create and publish property/villa listings on Facebook, social media platforms, websites, and other relevant online platforms.
• Prepare attractive and accurate property descriptions, captions, and promotional content.
• Regularly update property information, including availability, facilities, photos, descriptions, and other relevant details.
• Monitor property inquiries received through social media and online platforms and coordinate with the Property Team for further follow-up.
• Support promotional campaigns and other marketing activities for the company’s property portfolio.
2. Customer Relations
• Respond to customer inquiries through WhatsApp, social media, email, and other communication channels.
• Provide accurate initial information regarding the company’s services, properties, and other products.
• Follow up with customers and ensure inquiries are properly handled and not missed.
• Identify customer requirements and coordinate with the relevant department when further assistance is required.
• Escalate technical, legal, or specialized questions to the appropriate department.
• Maintain professional, friendly, and timely communication with customers.
3. Content & Article Writing
• Create articles and written content for the company website, social media, and other marketing channels.
• Research relevant topics related to property, legal services, Bali lifestyle, company services, and other relevant subjects.
4. Website & Google Business Profile Management
• Update and maintain website & GBP content and information.
• Upload and update property listings, articles, images, descriptions, and other website content.
• Ensure website information is accurate and up to date.
• Identify outdated, incorrect, or missing information and coordinate with the relevant department for correction.
• Perform basic website content management using the company’s CMS or website platform.
• Apply basic SEO practices to website articles and property listings.
• Conduct basic keyword research for relevant content.
Requirements
• Minimum education: Diploma/Bachelor’s degree in Marketing, Communications, Business, Hospitality, or a related field is preferred.
• Minimum 1 year of experience in marketing, social media, customer service, content creation, or a similar position.
• Good written and verbal communication skills.
• Good English communication skills, both written and spoken, are preferred.
• Familiar with Facebook, Instagram, WhatsApp, and other social media platforms.
• Basic knowledge of website content management.
• Basic understanding of SEO and digital marketing.
• Good writing and content creation skills.
• Able to use Microsoft Office/Google Workspace.
• Basic graphic design skills using Canva or similar tools would be an advantage.
• Organized, responsive, proactive, and detail-oriented.
• Able to manage multiple tasks and coordinate with different departments.
• Able to work independently while also working effectively as part of a team.
