MANDARIN Customer Quality Engineer (CQE)

PT TRI BAGUS MAKMUR

Rp26,000,000 - 50,000,000/Month

Computer & Software QA Engineer

Full-Time · On-site

Minimum Bachelor’s Degree

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Bachelor’s Degree

Skills

Regression Testing

Defect Management

QA Testing

Quality Assurance

Microsoft Office

Customer Service

Test Plan

Automation Testing

Jenkins

Teamwork

Job Benefits

THR

Living Allowance

Meal Allowance

Work Insurance

Health Insurance

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PT TRI BAGUS MAKMUR

Premium Employer

Job description for MANDARIN Customer Quality Engineer (CQE) at PT TRI BAGUS MAKMUR

1. Memimpin koordinasi, penanganan, dan penyelesaian masalah kualitas yang terjadi di pabrik pelanggan maupun distributor di wilayah Indonesia.

2. Bertanggung jawab atas pengumpulan, penanganan, dan pemberian tanggapan terhadap laporan keluhan pelanggan 3D, yang meliputi:

Deskripsi masalah (Problem Description)

Tindakan penanggulangan sementara (Containment)

Analisis akar penyebab (Root Cause Analysis)

Apabila diperlukan, membantu tim dari kantor pusat di Tiongkok melakukan analisis dan verifikasi langsung di lokasi pelanggan.

3.Menjaga hubungan purna jual dengan pelanggan, meningkatkan kepuasan pelanggan, serta menghindari atau mengurangi penerbitan SCAR (Supplier Corrective Action Request).

4.Menindaklanjuti perkembangan penyelesaian SCAR hingga selesai, serta menyampaikan umpan balik mengenai permasalahan pelanggan kepada tim di kantor pusat (China).

PT TRI BAGUS MAKMUR

International Trade and Development

51 - 200 employees

PT TRI BAGUS MAKMUR is a strategic partner in corporate legality and workforce management in Indonesia.

We started our journey in 2020 with a focus on helping business owners simplify the often complex licensing process. Through the support of a professional team, we ensure your business operations run smoothly on a proper, safe, and compliant legal foundation.

The trust of more than 200 corporate clients with over 500 successful projects is tangible proof of our dedication to providing transparent and accountable services.

Office address

lnfiniti Office, Permata Regency D/37, Jl. Haji Kelik, Kembangan, DesalKelurahan Srengseng, Kec. Kembangan, Kota Adm. Jakarta Barat, Provinsi DKI Jakarta,, Kembangan, Kota Adm. Jakarta Barat, DKI Jakarta

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