Job description for Mandarin Customer Expert at TP Group Indonesia
Role Description
This is a full-time on-site role for a Mandarin Speaker Customer Service Representative, located in Surakarta. The primary responsibilities include addressing customer inquiries, providing exceptional support, resolving customer issues timely and efficiently, and maintaining clear and professional communication. Additionally, the role involves ensuring customer satisfaction by understanding their needs and delivering tailored solutions, as well as assisting with administrative support where needed.
Qualifications
Proficiency in Mandarin and English (B1 / Standart) for written and verbal communication
Strong interpersonal skills, including active listening, empathy, and problem-solving
Ability to adapt to changing priorities and customer requirements
Organizational and time management skills to ensure timely responses
Proficiency in using common computer applications and support tools
Diploma degree or equivalent; a degree in a related field is a plus
Previous experience in an on-site customer service or similar environment is advantageous
