Job description for Manager Spa at Kamma Spa
Oversee Daily Spa Operations: Manage the day-to-day operations of the spa, including scheduling staff, ensuring smooth service delivery, and maintaining high standards of cleanliness and customer service.
Team Management and Development: Hire, train, and supervise spa staff, including therapists, attendants, and receptionists. Monitor staff performance, provide ongoing training, and ensure a positive working environment.
Financial Management: Manage the spa’s budget, monitor expenses, and generate revenue reports. Set pricing strategies, control inventory, and develop promotional offers to maximize profitability.
Customer Relationship Management: Ensure a high level of client satisfaction by addressing concerns, responding to feedback, and continuously improving the customer experience. Build and maintain strong relationships with regular clients.
Marketing and Business Development: Develop and execute marketing strategies to attract new clients and retain existing ones. Collaborate with other departments or businesses (e.g., hotels) to create packages and promotions, boosting the spa’s visibility and revenue.
