Job description for Manager Operasional at Willfitness Indonesia
Responsibilities:
• Ensure smooth day-to-day operations across all outlets in alignment with company SOPs and performance standards.
• Monitor and optimize sales performance, customer acquisition, and retention at each outlet.
• Drive initiatives to improve customer experience, foot traffic, and conversion rates.
• Collaborate cross-functionally with marketing, product, and technical teams to launch new initiatives or improvements effectively.
• Analyze operational and market data to provide actionable business insights and recommendations.
• Identify growth opportunities, partnerships, or new outlet locations aligned with business goals.
• Improve and scale operational processes to increase efficiency and service quality.
• Lead and manage outlet teams; build a high-performing culture with accountability and continuous learning.
• Handle operational challenges professionally and calmly, maintaining stability in high-pressure situations.
