Job description for Manager Operasional at PT GCM Hero Indonesia
Key Responsibilities :
- Operational Management
- Supervise all daily park activities, including play areas, ticketing, cashier operations, cleanliness, safety, and guest services.
- Develop and implement Standard Operating Procedures (SOPs) to maintain safety, service, and operational excellence.
- Monitor the condition and functionality of all play equipment and attractions to ensure proper operation and safety compliance.
- Coordinate maintenance schedules and technical support with in-house or external vendors.
2. Team Management
- Lead, train, and motivate operational teams (floor staff, cashiers, technicians, cleaners, and security personnel).
- Create staff schedules, ensure adherence to company policies, and maintain operational discipline.
- Conduct performance evaluations, coaching sessions, and implement corrective actions when necessary.
3. Customer Experience
- Maintain high service standards to enhance guest satisfaction and repeat visits.
- Handle customer feedback and complaints professionally and promptly.
- Supervise promotional activities, birthday parties, and special events to support a positive visitor experience.
4. Financial & Administrative Management
- Manage daily cash flow, ticket sales, and other revenue streams.
- Prepare and review operational and financial reports (daily, weekly, and monthly).
- Oversee procurement, inventory, and logistic needs for smooth operations.
5. Safety & Compliance
- Ensure all activities comply with health, safety, and local regulatory requirements.
- Coordinate with external parties (vendors, mall management, and government authorities) for inspections and permits.
- Conduct regular operational audits and emergency drills to maintain readiness and compliance.
Qualifications
- Bachelor’s degree in Management, Hospitality, Tourism, or a related field.
- Minimum 3–5 years of experience in operations management, preferably in theme parks, family entertainment centers, mall recreation areas, or hospitality industries.
- Strong leadership, communication, and organizational skills.
- Ability to work in shifts, handle multiple priorities, and achieve performance targets.
- Proficient in staff management, guest service, and operational reporting.
- Familiar with safety standards and emergency procedures in public spaces.
