Job description for Manager Operasional at SUKA GONDRONG
We're looking for a Junior / Senior Operational Manager to join our fast-growing F&B and Game Center business. Currently, we operate 5 stores in Tanjungpinang with a team of 50+ employees, and we're preparing for further expansion, including Batam. This is not just a "maintain the operation" role. We're looking for someone who can build systems, improve operations, lead people, and grow together with the business.
Key responsibilities :
- Oversee daily operations across our stores
- Manage and coordinate a team of 50+ employees
- Maintain operational standards, discipline, service quality, and productivity
- Develop and improve SOPs, systems, and administrative processes
- Identify problems quickly and make practical decisions to solve them
- Monitor store performance and report operational issues
- Help build systems that can be replicated as we expand
- Coordinate between management and store teams
- Support the opening and setup of new locations, including future expansion to Batam
- Make sure the business keeps running efficiently while continuing to grow
About you
- Based in Tanjungpinang
- Previous experience in F&B, retail, entertainment, hospitality, gaming, or similar operations is a plu
- Able to adapt to our working culture and systems
- Comfortable building operational systems from the ground up
- Strong administrative and organizational skills
- Disciplined, firm, and responsible when managing teams
- Fast and practical in solving operational problems
- Good leadership and people-management skills
- Strong communication skills — professional but also easygoing and fun to work with
- High mobility and willing to move between stores when needed
- Owns a motorcycle for operational mobility
