Job Requirements
Skills
Job description for Local Key Account Manager at Eyos
- Key Account Management: Owning a top account portfolio and leverage customer, industry and data-backed insights to successfully upsell and cross-sell our platform products to achieve revenue goals and outserve our customers. Working with cross-functional stakeholders to develop solutions that best address LKAs' needs while simultaneously meeting performance objectives.
- Relationship Management : Building strong, deep and long-lasting relationships with our top merchants through long term planning, handling objections, asking the right questions and understanding their pain points while resolving them. Establishing a solid understanding of our business to service your customers better. Building and maintaining relationships within the wider customer organisation for potential upselling opportunities.
- Data Analysis & Insights: Presenting account plans based upon data driven insights to establish revenue goals and business plans that advance the accounts' performance while also working on new initiatives and launches.
- Continuously building on strong relationships and delivering exponential growth
- Resolving LKAs' issues and complaints
- Managing communications between LKAs, agency, and internal teams
- Proactively recommending improvements for LKAs through product & process improvements to internal team
- Negotiating contracts with the client and establishing a timeline of performance
- Collaborating with the sales team from lead generation to client conversion
Requirements
- Bachelor’s degree in marketing, business administration, sales, or relevant field; Master’s degree preferred
- 4-5 years of prior work experience in FMCG store acquisition, key account management, territory management, or relevant experience would be ideal
- Strong communication skills, attention to detail, ability to create and follow processes, and a track record of exceeding expectations
- Proven track record as a solid sales performer; achieving, even exceeding, sales targets
- Ambitious, self-driven and highly motivated individual who can work well in a startup environment
- Must be able to work independently most of the time and think strategically when approaching tasks
- Strong interpersonal skills with an ability to effectively network with customers
- Good presentation and speaking skills who can verbally and visually articulate their point of view clearly
- Should have a deep desire to excel and develop a career in a hyper-growth tech startup.
- Proficiency in customer experience tools (CRM tools, reporting dashboards)
- Comfortable with data analysis (MS Office, Google Docs / Sheets / Slides)
- Able to multitask, prioritise, and manage time efficiently
- Goal-oriented and an organised team player
- Strong negotiation skills with an ability to follow-through on client contracts
- Ability to multitask and manage multiple accounts
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