LMS Customer Care Operation Officer

PT Lotus Lestari Raya

Rp5,700,000 - 5,800,000/Month

Hardware & Electronic Other Telecommunication Positions

Full-Time · On-site

Minimum Associate Degree

1 - 3 years of experience

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Performa Staffing

Premium Employer

Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

20-35 years old

Male only

Skills

Networking

Fiber Optic Systems

Telecommunications

Equipment Maintenance

Network Testing

Job Benefits

Health Insurance

Work Insurance

Job description for LMS Customer Care Operation Officer at PT Lotus Lestari Raya

Deskripsi Pekerjaan:

- Menangani pertanyaan dan kendala pengguna LMS melalui telepon, email, atau sistem layanan.

- Memberikan panduan dan troubleshooting dasar terkait LMS.

- Membuat dan melakukan follow-up tiket eskalasi masalah teknis.

- Mencatat aktivitas layanan dan membuat laporan harian.

- Memberikan masukan terkait usability dan kendala umum LMS.

Kualifikasi:

- Minimal D3.

- Laki-laki, maksimal 35 tahun.

- Minimal 1 tahun pengalaman sebagai CS Engineer.

- Memahami telekomunikasi, khususnya Fiber Optic, OLT, ONT, dan GPON.

- Berpengalaman menangani customer corporate.

- Bersedia bekerja shifting 24/7, termasuk malam/subuh dan hari libur nasional.

- Bersedia join ASAP.

- Diutamakan domisili Jabodetabek.

Interview process

PT Lotus Lestari Raya

11 - 50 employees

LOTUS Group provides a wide range of services with passionately dedicated experienced team to continuously making positive impact for the business sustainability.

Our main business units consist of

* Information Technology Contractor & Services

* Graphic Design & Digital Offset Printing Services

* Staffing Agency & Outsourcing Services (for Admin, Sales & Field Engineers)

* Logging Services (for land clearing)

* Costudying, Coworking & Event Space

With supporting business units which are providing:

* Snack & Beverages Services (for private and corporate events)

* Document Shipping & Logistics Services

Office address

Ruko Permata Regency Blok C No.31, Jl. H. Kelik, Desa/Kelurahan Srengseng, Kec. Kembangan, Kota Adm. Jakarta Barat, Provinsi DKI Jakarta, Kode Pos: 11630

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