Job description for Learning Operation Intern at Talenesia
The program operations freelance will focus on supporting end-to-end execution of Kelas Karir & KSDK
1. End-to-End Event Coordination
- Conduct a briefing session with the participants to ensure they understand the pre-class assignment and fill the pre-test form.
- Manage operational preparations, including Zoom setup, technology testing, and equipment readiness
- Troubleshoot technical issues and unexpected challenges during live webinar implementation
2. Master of Ceremonies / Moderator
- Serve as MC or moderator during webinar sessions when needed
- Facilitate smooth transitions, manage Q&A sessions, and ensure professional engagement with participants
3. Participant Engagement
- Develop and execute pre-class engagement strategies, including reminders via WhatsApp group to build excitement and encourage attendance
- Coordinate post-webinar follow-up, including resource sharing, thank-you communications
- Gather and manage participant feedback and testimonials for evaluation and promotional purposes
4. Post-Event Reporting & Continuous Improvement
- Compile comprehensive implementation reports detailing webinar metrics, participant feedback, and operational outcomes
- Facilitate weekly meeting to discuss actionable recommendations to improve classroom operations, participant experience, and future executions
5. KSDK (Reporting to the Learning Ops Coordinator for KSDK)
- Preparing operational/work documents for both students and mentors.
- Assisting with data updates and synchronization during the internship mentorship and job-seeking phases.
Job Requirements
- Motivated by the company’s mission and passionate about people development.
- Good administrative skills and familiarity with tools such as Google Workspace (Sheets, Slides, Docs, Drive).
- Familiar with Learning Management Systems, group chat, zoom.
- Good communication and customer-handling skills, especially in managing conflicts and issues.
- Accessible and responsive for work coordination.
- Experience in organizing events related to learning & development is a plus.
- Active involvement in organizations or extracurricular activities.
- Able to assist in planning and organizing tasks to support project completion.
- Proactive and consistently contributes ideas and efforts to support team and organizational objectives.
- Able to analyze basic issues and contribute ideas for practical solutions.
- Good public speaking skills
- Strong belief in the malleability of human qualities (growth mindset).
- Able to participate in the weekly meeting (approx. 1 hour) during day time

