Job description for Learning and Development Manager at ZAP Clinic
Requirements :
- Bachelor's degree in Psychology, Human Resources, Education, Management, or a related field.
- Minimum 3-5 years of experience in Training, Learning & Development, Talent Management, or a related role.
- Experience in designing and coordinating training programs.
- Strong communication, presentation, analytical, reporting and facilitation skills.
- Organized, proactive, and able to manage multiple training activities simultaneously.
- Experience in the beauty, retail, hospitality, healthcare, or service industry is a plus.
- Willing to Work From Office at ZAP Head Office.
Job Descriptions :
- Training & Program Design : Create, deliver, and manage comprehensive in-house training, onboarding, technical, and leadership programs.
- Talent Assessments & Gap Analysis : Evaluate employee performance metrics, run talent reviews (such as 9-box grids), and pinpoint organizational skill gaps.
- Career Pathing & Succession Planning : Build Individual development plans (IDP) for core staff and establish leadership pipelines.
- Vendor & LMS Management : Oversee Learning Management Systems (LMS) and coordinate contracts with external training or coaching vendors.
- Effectiveness & Reporting : Track training completion rates, employee satisfaction, and return on investment (ROI) via HR data analytics.
