Job description for Lead UX Writer (REMOTE - PROJECT BASE - BANKING) at Gizalab
Job Description
- Lead the UX writing and localization process for Banking Mobile Apps across 21 application modules.
- Develop and maintain UX Writing Guidelines, Tone of Voice, terminology standards, and content governance.
- Review and approve all English-to-Indonesian translations to ensure consistency, clarity, and compliance.
- Collaborate closely with Product Designers, Product Managers, Researchers, and Business teams to ensure content supports user journeys and business objectives.
- Establish and maintain a centralized glossary and writing standards for all banking products.
- Provide quality assurance and final review for UX copy before release.
- Mentor and guide UX Writers and translators to maintain writing quality and consistency.
- Identify content gaps, usability issues, and opportunities to improve user understanding and engagement.
- Ensure all copy aligns with regulatory, compliance, and banking industry requirements.
Requirements
- Minimum 5 years of experience in UX Writing, Content Design, Localization, Copywriting, or related fields.
- Strong proficiency in English and Bahasa Indonesia.
- Proven experience creating Tone of Voice, Content Guidelines, and UX Writing Standards.
- Experience translating and localizing digital products, preferably mobile applications.
- Strong understanding of user-centered design principles and digital product development.
- Excellent editing, proofreading, and quality assurance skills.
- Experience working with cross-functional teams including Product, Design, Engineering, and Business stakeholders.
- Banking, fintech, or financial services experience is highly preferred.
- Strong stakeholder management and decision-making skills.
- Ability to manage multiple workstreams and priorities simultaneously.
