Lead Customer Service

JINISO

Rp6,000,000 - 7,000,000/Month

Operations & Customer Service Customer Service Representative

Contract · On-site

Minimum Senior/Vocational High School

1 - 3 years of experience

Job Requirements

On-site

1 - 3 years of experience

Minimum Senior/Vocational High School

Skills

Customer Service

Communication Skills

Leadership

Customer Relationship Management

Job Benefits

THR

Sales Commission

Meal Allowance

This job post is managed by

JINISO TEAM

Job description for Lead Customer Service at JINISO

JINISO, a distinguished Indonesian fashion brand known for its high-quality denim products, seeks to expand its team with a Lead Customer Service Representative. Our brand, which caters to a wide demographic of young adults and mature consumers, is dedicated to offering stylish and comfortable jeans at competitive prices. With a strong online presence on platforms like Instagram and TikTok, Jiniso engages with its audience and promotes its collections through vibrant and interactive content. As we continue to grow in our "ACTIVE" culture—Agile, Respect, Fast, Integrity, Creative, and Extra Miles—we are looking for a passionate individual to join our team.

Requirements:

Teliti, detail-oriented, dan mampu bekerja sesuai dengan tenggat waktu
Menguasai Microsoft Exel/Google Sheets
Pendidikan minimal SMK semua jurusan
Memiliki pengalaman serupa minimal 2 tahun.

Responsibilities:

Mengelola dan mengawasi operasional tim Customer Care dalam menangani pertanyaan, keluhan, dan kebutuhan pelanggan.
Membalas pesan customer di marketplace dan menangani keluhan serta kebutuhan customer.
Melakukan evaluasi bulanan (Ini termasuk mengevaluasi penjualan, ulasan pelanggan, atau strategi pemasaran yang digunakan).
Menanggapi komentar atau pesan (DM) di platform sosial media terkait dengan produk, layanan, atau promo yang Anda tawarkan.
Membuat planning / copywriting untuk setiap campaign.
Membuat Analisa Data Performa (Alasan pembatalan, komplain, jam ramai chat,dll).
Melakukan coaching dan training kepada tim customer service untuk meningkatkan kualitas pelayanan.
Mengembangkan SOP dan standar layanan pelanggan sesuai dengan standar terbaru di industri retail sesuai citra brand.

Sistem Kerja: Full WFO

Lokasi: BSD Northpoint, Navapark

JINISO

Apparel & Fashion

51 - 200 employees

Jiniso is a renowned Indonesian fashion brand specializing in high-quality denim products. Catering to both young adults and mature consumers, Jiniso is committed to providing stylish-active jeans at competitive prices. The brand's vision revolves around creating collections that emphasize comfort, style, and contemporary trends.

One of Jiniso’s distinguishing features is its commitment to inclusivity. The brand offers a diverse range of sizes, from small to plus sizes, catering to various body shapes. This approach not only broadens its customer base but also enhances its popularity within the Indonesian market, setting it apart from many competitors.

Jiniso effectively utilizes social media as a key tool for customer engagement and product promotion, boasting approximately 1.5 million followers on Instagram and 3 million followers on TikTok. The brand frequently interacts with its audience and showcases new collections through various platforms.

We are growing in “ACTIVE” culture : Agile, respeCt, fasT, Integrity, creatiVe, Extra miles.

Office address

Serpong, Tangerang

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