Job description for L2 Customer Service Payment at Talent Bridge ID
Staffinc Group sedang membuka lowongan untuk posisi L2 Customer Service Payment di Staffinc Group.
Deskripsi Pekerjaan
- Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP).
- Provide the appropriate solutions for Customers' cases related to B2B Products within the agreed SLA.
- Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI).
- Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders.
- Always comply with the latest SOP, Working Instructions, Company guidelines.
- Actively involve in team's activity based on availability.
Persyaratan Pekerjaan
- Minimum Formal Education Level: D3/S1 from any discipline.
- Preferably has at least 1 year of experience in Customer Care English (Layer 1 & 2) & Corporate Part.
- Maximum Age 30.
- Familiar With Travel agency.
- Familiar with salesforce/CRM.
- Ready for working under pressure.
- Ready for working Shift.
