L2 Customer Service Payment

Graha Mitra Arthasena

Rp4,000,000 - 4,100,000/Month

Operations & Customer Service Customer Service Representative

Contract · On-site

Minimum Associate Degree

1 - 3 years of experience

This job was closed

Job Requirements

On-site

1 - 3 years of experience

Minimum Associate Degree

Skills

Customer Service

Customer Relationship Management

Communication Skills

English Customer Service

Job Benefits

Health Insurance

THR

Work Insurance

This job post is managed by

Graha Mitra Arthasena

Premium Employer

Job description for L2 Customer Service Payment at Graha Mitra Arthasena

Qualification:

Minimum Formal Education Level: D3/S1 from any discipline.
Preferably has at least 1 year of experience in Customer Care English (Layer 1 & 2) & Corporate Part
Maximum Age 30
Familiar With Travel agency
Familiar with salesforce/CRM
Ready for working under pressure.
Ready for working Shift.

Jobdesc:

Receive the escalated cases and perform the follow up actions based on the effective Standard Operating Procedures (SOP)
Provide the appropriate solutions for Customers' cases related to B2B Products within the agreed SLA
Create the ticketing documentation based on the applied Standard Operating Procedures (SOP) or Working Instructions (WI)
Deliver the correct and effective communication to Customers, internal team, partners, and stakeholders
Always comply with the latest SOP, Working Instructions, Company guidelines
Actively involve in team's activity based on availability

Graha Mitra Arthasena

1 - 10 employees

Graha Mitra Arthasena merupakan perusahaan yang bergerak sebagai mitra strategis bagi berbagai perusahaan dalam mendukung kegiatan operasional dan pengembangan bisnis. Kami menyediakan layanan yang berfokus pada efisiensi operasional, penguatan strategi pemasaran, serta pengelolaan sumber daya yang efektif untuk membantu klien mencapai pertumbuhan bisnis yang berkelanjutan.

Dengan pendekatan profesional dan kolaboratif, Graha Mitra Arthasena berkomitmen menjadi partner terpercaya yang mampu memberikan solusi bisnis yang adaptif, inovatif, dan sesuai dengan kebutuhan masing-masing perusahaan. Kami percaya bahwa kemitraan yang kuat dan strategi yang tepat merupakan kunci dalam menciptakan nilai tambah serta meningkatkan daya saing di tengah dinamika dunia usaha.

Office address

Jl. Magelang No.188, Karangwaru, Kec. Tegalrejo, Kota Yogyakarta, Daerah Istimewa Yogyakarta 55242

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