Job description for L2 Application Support at Pt. Empore Hezer Tama
📢 Job Opening: L2 Application Support
📍 Location: Jakarta
🏢 Industry: Digital Bank
Key Responsibilities:
1. Act as the escalation point for complex IT-related issues, enterpriseapplication support (e.g., Oracle, Active Directory), and systemadministration tasks.
2. Provide clear, concise, and professional communication to users and L1agents.
3. Adhere to established service level agreements (SLAs) and maintainaccurate and detailed records in the ticketing system.
4. Continuously improve technical knowledge in automation, scripting, andplatform administration.
Key Deliverables
1. Tested and deployed PowerShell and GAS scripts for device hardening and taskautomation.
2. Active, monitored, and documented n8n automation workflows.
3. Monthly endpoint vulnerability remediation and patch status reports.
4. Up-to-date configuration documentation for Google Workspace, JumpCloud, and Manage Engine.
Requirements:
1. Bachelor’s degree in Information Technology, Computer Science, or related field.
2. Minimum 2–4 years of experience in Application Support, IT Support, or System Administration.
3. Experience supporting enterprise applications and internal business systems.
4. Strong understanding of Active Directory, Google Workspace, and endpoint management platforms.
5. Experience with scripting and automation tools such as PowerShell and Google Apps Script (GAS).
6. Familiarity with automation workflow platforms such as n8n.
7. Knowledge of vulnerability remediation, patch management, and endpoint security practices.
8. Experience with ticketing systems and SLA-based support environments.
9. Strong troubleshooting, analytical, and problem-solving skills.
10. Good communication skills and ability to work collaboratively with cross-functional teams.
11. Experience with JumpCloud and Manage Engine is an advantage.
12. Willing to work in a dynamic environment and handle escalated technical issues.
