Job Requirements
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Job description for Key Performance Indicator Staff - Operational at Pt. Sinotrans Csc Indonesia
- Responsible for making, implementing, and measuring the key performance indicator (KPI) of warehouse operational staffs in accordance with organization policy and applicable legal requirements
- Effectively coach the warehouse operational staffs on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies and procedures.
- Promote the Concentrix values through both behavior and attitude, including being a councellor for warehouse operational staffs.
- Associate's degree in related field with two to four years of relevant experience preferred.
- Fresh graduate with revelant experience intership is welcome.
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Work well under pressure and follow through on items to completion
- Strong communication skills, both written and verbal
- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
- Ability to mentor, coach and provide direction to a team of employees
- Familiar with Microsoft Office, especially Microsoft Excel (Formula, VLookup, HLookup, etc)
- Fluent in English is a must
- Able to speak Chinese will be an advantage
- Willing to work from Monday to Saturday
- Willing to work and to be placed at warehouse in Cibitung, Bekasi, West Java
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