Job description for Key Account Specialist (E-Commerce Specialist) at PT Eroc Commerce Indonesia
Key Responsibility:
- Responsible for On-line Shop management (Laz, Tokped, BliBli, Tiktok, Shopee) and manages overall sell in and sell out.
- Oversee the day to day operations of the on-line platform.
- Ensures the design of the shop adheres to the brand guidelines and directives by updating product content and images.
- Recommends plan of action to increase revenue and profitability of the line business.
- Campaign and promotion management.
- Recommends and implements brand-traffic strategy to ensure sales and marketing objectives are achieved.
- Executes campaign calendar as aligned with the brand objective.
- Analyzes the performance of the products, categories and consumer buying patterns on a regular basis.
- Order and inventory management
- Plan an update inventory for the online sales platform.
- Coordinate with different department to ensure KPIs are achieved.
- Liaise with various departments regarding administrative and logistical preparations before the campaign and ensures shipment/orders of customers arrive on time.
- Monitors and reconciles products and payment for fulfilled orders vs. failed/returns and recommends plan of action.
- Responds and take action on customer concerns.
- Gathers and analyzes data in improving the online business.
Job Qualification:
- Bachelor's Degree in Business Administration or a related field preferred.
- With 2-3 years work experience in E-Commerce.
- Proficient in English (read, write and conversation).
- Proficient in Lazada, Shopee, Tokopedia or any On-line Selling Platform.
- Knowledgeable in E-commerce landscape.
- Able to join immediately without notice.
- Excellent Ms. Office (Excel, Word, Powerpoint) Skills.
- Sales background experience is an advantage.
- Organized and have good computer skills.
- Above average communication, presentation and negotiation skills. Possess good English is a must (Read, Write, and conversation)
- Able to join immediately
