Job description for Key Account Management at Power Commerce Asia
📍Full WFO - South Jakarta
Job Description:
- Manage and grow strategic client accounts by building trusted partnerships and delivering tailored business solutions
- Understand clients' business goals, challenges, and market trends to provide strategic recommendations and maximize business opportunities
- Develop and execute account growth strategies to increase revenue and maximize the value of Power Commerce Asia's services
- Collaborate with cross-functional teams, including Logistics Operations, E-Commerce Operations, Marketing, and Finance, to ensure seamless project execution and excellent service delivery
- Prepare regular business reviews, performance reports, and actionable insights for clients
- Identify opportunities to expand existing accounts through upselling and cross-selling initiatives
- Lead client meetings, business reviews, and project discussions while ensuring timely follow-up on agreed action plans
- Address client concerns proactively by coordinating with internal stakeholders to deliver effective solutions
- Ensure projects are delivered on time and in accordance with agreed service levels and client expectations
- Stay up to date with marketplace trends, digital commerce developments, and competitor activities to identify new business opportunities
Requirements:
- Bachelor's degree in Business, Marketing, Management, Communications, or a related field
- Minimum 3 years of experience in Key Account Management, Account Management, Client Success, or a similar role
- Strong understanding of e-commerce operations, digital marketing, marketplace ecosystems, and warehousing is preferred
- Excellent communication, presentation, negotiation, and relationship management skills
- Strong analytical skills with the ability to interpret business performance and sales data
- Proficient in Microsoft Excel and PowerPoint
- Proven ability to manage multiple projects and priorities in a fast-paced environment
- Customer-focused with excellent problem-solving, stakeholder management, and project coordination skills
- Proficiency in English, both written and spoken, is an advantage
If you're interested, you can apply for this job here or send your CV to recruitment(at)powercommerce.asia with the email subject: "Applicant: [Position] - [Full Name]"
Thank you!
