Job description for Junior Technical Writer at PT Tricada Intronik
Responsibilities
- Research & Requirements Gathering – Interview related stakeholders or SMEs and gather technical information including source code, diagrams, or change logs for accurate details.
- Template & Style Governance – Help refine reusable international-standard templates, style guides, and terminology glossaries to ensure consistent voice and brand coherence.
- Information Architecture – Organize content logically knowledge management platform, applying version control and access permissions.
- Visual Assets – Create or curate diagrams, flowcharts, and screenshots that enhance comprehension.
- Quality Assurance – Proofread, run peer reviews, and validate docs against live systems or QA environments; track updates via Jira tickets.
- Continuous Improvement – Collect feedback, analyze support tickets, and iterate on documentation to reduce MTTR and elevate customer experience.
Requirements
- Min. Bachelor’s degree in Computer Science, Information Systems, Technical Writing, or a related field. Fresh graduates are welcome to apply.
- Familiarity with GitBook, Confluence, Notion, or any knowledge-management platform for publishing and maintaining living documentation sets.
- Basic knowledge of REST APIs, microservices, or containerized deployments.
- Basic knowledge of Git-based workflows and CI/CD documentation pipelines.
- Exposure to UML, ERD, or C4 modelling.
- Comfort using screenshot / screen-record utilities and lightweight video editing for quick tutorials.
- Eye for UX writing and ability to translate engineering jargon into user-centric instructions.
- Ability to communicate highly technical information to both technical and non-technical audiences.
- Willing to commit to a 6-month contract.
- Preferably residing in Sumatera Utara.
