Job description for Junior Technical Support at PT Fusion Dinamika
Desired Attitude
We believe that attitude is just as important as technical skills. As a Junior Technical Support Officer, the following attitudes and mindsets are essential to excel in this role:
Proactive and Eager to Learn: We value candidates who take the initiative to learn and grow continuously. A willingness to seek new knowledge and stay updated with the latest technologies will help you thrive in this dynamic field.
Customer-Centric: Understanding and prioritizing our clients’ needs is crucial. We look for empathetic and committed individuals to delivering exceptional customer service. Your ability to listen and respond effectively to client concerns will be the key component of your success.
Team Player: Collaboration is at the heart of our operations. We seek candidates who can work well within a team, share knowledge, and support their colleagues. Your cooperative spirit will contribute to a positive and productive work environment.
Problem-Solver: Challenges are an inherent part of IT support. We need individuals who approach problems positively and with a solutions-oriented mindset. Your analytical skills and perseverance in troubleshooting issues will be highly valued.
Adaptable: The IT landscape is constantly evolving. Flexibility and adaptability are essential traits for thriving in this role. We value candidates who can quickly adjust to new situations, learn new tools, and embrace change.
Professional and Reliable: We expect a high level of professionalism and dependability from our team members. Punctuality, responsibility, and a strong work ethic are critical to maintaining the trust and confidence of our clients.
If you possess these attitudes and are ready to contribute positively to our team, we encourage you to apply for the Junior Technical Support Officer position. Your positive attitude will enhance your performance and foster a supportive and innovative workplace.
Responsibilities
• Understand customer requirements and business objectives.
• Assist with troubleshooting technical issues and provide timely customer support.
• Support the roll-out of new applications and technology implementations.
• Collaborate with senior technical staff to design and maintain IT systems and networks.
• Train users on new and existing IT systems.
• Provide assistance with hardware, software, and network problems.
• Document technical issues and resolutions.
• Revise and suggest improvements to existing systems.
Requirements and Skills
• Basic experience in IT support or related field.
• Ability to troubleshoot hardware, software, and network problems.
• Familiarity with various operating systems and databases.
• Basic understanding of project management principles.
• Strong problem-solving abilities and analytical mind.
• Excellent communication and interpersonal skills.
• Customer service orientation and team player attitude.
• BSc/BA in computer science, IT, or relevant field.
• Professional certification (e.g., CompTIA A+) is a plus but not required.
"Excellent is not a SKILL. It is an ATTITUDE" - Ralph Marston
