Job description for Junior Production Support at Vostra Internasional
Job Description:
- Perform daily monitoring of banking applications and systems to ensure availability, stability, and optimal performance.
- Conduct initial troubleshooting and investigate application issues using system logs, monitoring tools, and SQL queries.
- Handle incident tickets, service requests, and operational issues in accordance with established SOPs and Service Level Agreements (SLAs).
- Monitor batch jobs, scheduled processes, and application interfaces, and escalate failures to the relevant technical teams.
- Coordinate with application development, database, infrastructure, and business teams to support timely incident resolution.
- Assist in application maintenance, deployment, release activities, and post-implementation health checks.
- Maintain incident records, technical documentation, and operational reports.
- Support root cause analysis and follow up on recurring incidents to help improve application stability and service quality.
- Comply with the bank’s security policies, operational procedures, and risk management requirements.
Requirements:
- Minimum Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Computer Science, Information Systems, or a related field.
- Fresh graduates with relevant technical knowledge or candidates with 1–2 years of experience in IT Support, Application Support, or Production Support are welcome to apply.
- Basic knowledge of SQL queries and relational databases, such as Oracle, MySQL, or SQL Server.
- Familiarity with Windows and/or Linux operating systems, including basic command-line operations.
- Understanding of application monitoring, incident management, troubleshooting, and ticketing systems.
- Strong analytical thinking, problem-solving skills, attention to detail, and willingness to learn.
- Good communication and coordination skills to work effectively with technical teams and business users.
- Good command of English, both written and verbal.
- Willingness to work in shifts (24/7), including night shifts or on-call support.
