Junior Manager

Balinest Villas | Bali, Indonesia

🏢 1. About Balinest Villas

Balinest Villas is one of Bali's leading villa management companies, managing over 600 villas across Canggu, Uluwatu, Ubud, and surrounding areas.

We specialize in villa management, guest experience, housekeeping, maintenance, and daily operations, ensuring high hospitality standards for both guests and property owners.

As our company continues to grow, we are looking for a Junior Operational Manager to join our team and support our daily operations.

📋 2. Minimum Requirements

• Minimum 3 years of experience in hospitality, villa management, or hotel operations.

• Good spoken and written English for professional communication.

• Strong knowledge of housekeeping standards, guest services, and property maintenance.

• Experience managing teams and coordinating daily operational activities.

• Comfortable using computers, Google Sheets, and operational management software.

• Ability to work flexible hours, including weekends and public holidays when required.

🎯 3. Key Responsibilities

👥 Team Supervision & Housekeeping

• Oversee villa supervisors and ensure they follow company operational standards.

• Conduct training and coaching sessions with supervisors at least once per week.

• Monitor housekeeping quality and ensure villas meet Balinest standards.

• Support supervisors during their days off or when they are unavailable.

• Assist other Junior Managers in covering operational responsibilities when needed.

🛎️ Guest Experience & Reservations

• Monitor bookings, guest communications, and daily villa activities.

• Ensure smooth and professional check-in and check-out procedures.

• Support supervisors in resolving guest complaints and operational issues.

• Escalate major issues to the Senior Manager, Reservations Team, or higher management when necessary.

• Coordinate special requests and arrangements for VIP guests.

• Check with the security team every morning regarding overnight incidents, emergencies, or guest feedback.

🔧 Maintenance & Villa Quality

• Organize preventive maintenance, including AC servicing, water heater maintenance, and other routine work.

• Coordinate emergency repairs, including leaks, electrical issues, plumbing problems, and other urgent maintenance.

• Communicate with MEP teams, vendors, and contractors to ensure maintenance is completed efficiently.

• Coordinate with the Reservations Team to block villa calendars when maintenance requires temporary closure.

• Maintain a daily updated maintenance log for review by higher management.

📦 Inventory, Purchasing & Financial Control

• Maintain accurate inventory records for every assigned villa.

• Conduct and submit monthly inventory reports to the Senior or Area Manager.

• Organize purchasing on a monthly basis and avoid unnecessary bulk purchases covering several months.

• Consult the Senior or Area Manager before making significant purchases.

• Ensure owner approval is obtained for purchases exceeding IDR 2,500,000, coordinated through the Area Manager.

• Manage assigned petty cash responsibly and maintain accurate expense records.

• Submit all receipts to the Accounting Team through the designated petty cash group for reimbursement and replenishment.

🔒 Scope of Authority

The Junior Operational Manager is responsible for daily operational execution and team supervision but does not have final authority over:

• Property owner communications and final approvals.

• Staffing allocation across operational areas.

• Hiring and termination decisions.

• Strategic budgets and major financial decisions.

These responsibilities remain under the Senior Manager, Area Manager, or higher management.

🌟 4. Soft Skills & Professional Qualities

We are looking for someone who demonstrates:

• Teamwork & Leadership: Able to motivate, support, and collaborate with supervisors and colleagues.

• Fast Response & Proactivity: Responds quickly to messages, guest concerns, and operational emergencies.

• Strong Communication: Communicates clearly and professionally in English, both verbally and in writing.

• Problem-Solving: Finds practical solutions independently and knows when to escalate issues.

• Organization & Time Management: Able to manage multiple villas, priorities, and deadlines simultaneously.

• Attention to Detail: Maintains high standards in housekeeping, maintenance, inspections, and guest satisfaction.

• Ability to Work Under Pressure: Remains calm and efficient during emergencies and high-demand periods.

Join Balinest Villas and become part of a growing hospitality team dedicated to delivering excellent villa management and guest experiences across Bali.