Job description for Junior Manager Canggu at Balinest Villas
Job Descriptions:
* Oversee supervisors and spend some time with them to ensure proper training (at least once per week)
* Ensure housekeeping standards
* Conduct villa inspections with supervisor
* Monitor bookings and guest communications and help if needed
* Ensure check-in and check-out quality
* Assist supervisors in problem resolution with the guest in case of issues
* Escalate larger issues with the senior manager and the reservations team if needed, as well as higher management level
* Assist the supervisor on their day off or if they are not available
* Assist your colleagues when they have a day off and vis versa
* Cross-check with security in the morning if there are any emergencies or any feedback during the night
* Special concerns (VIP guests)
* Schedule the maintenance needed for the villas, like AC cleaning, and water heater maintenance for example
* Request to block the calendar for scheduled maintenance if needed with the reservations team
* Keep a log of all the maintenance that higher management will oversee and expect it to be filed, and updated daily
* Schedule emergency maintenance like leaks, contacting MEP, vendors, and coordinating with contractor
* Keep an inventory up to date every month of every villa
* This inventory has to be submitted to senior or area manager every month
* Purchasing has to be made on monthly basis (e.g., you can't purchase a certain product for 3 months in advance)
* For bigger purchases, involve senior or area manager and ALWAYS have owner approval if it goes over the maximum of 2.5mil. The area manager will take care of owner communications
* When using petty cash, always provide the receipt to accounting to get refunded the amount spent. A group will be opened for petty cash management, you send your receipt and accounting team will top up your petty cash
* You are responsible for that money
*COPE OF LIMITATIONS: The Junior Manager does not handle final owner communications, area staffing allocation, hiring/firing decisions, strategic budget control, or company-wide operational decisions.
Qualifications:
* Minimum 2–3 years of experience in Villa Management, Hospitality, or Operations (experience as Villa Supervisor or Assistant Manager is preferred).
* Strong leadership, supervisory, and team management skills with a proven track record of training and guiding staff.
* Excellent communication and interpersonal skills in English (both spoken and written) to handle guest issues and coordinate with management/vendors.
* Solid background in villa operations, including housekeeping standards, property maintenance (AC, MEP, pool/water systems), and inventory management.
* Strong organizational, problem-solving, and conflict-resolution abilities, especially in high-pressure or emergency situations.
* Basic financial acumen for handling petty cash management, monthly purchasing, and expense tracking.
* Familiarity with reservation systems, calendar management, and guest communication tools.
* Detail-oriented, proactive, responsible, and capable of working flexibly, including covering shifts or days off for supervisors.
* Located in or willing to be placed in Bali.
