Job Requirements
Job benefits
-
Medical insurance
To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.
-
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.
-
Vacation & Leaves
Feel a need for a short break from work? our company is quite flexible when it comes to leaves; be it for vacation, sick, personal, or mental health days. Simply discuss what you need and we will try to cater to those.
-
Professional Development
Every employee is an invaluable asset to any team; that's why we want to help you grow. Level up your skills and expertise through our professional co-development programs with notable organizations. We will cover the cost.
Job description for Job Posting Title ICT Support Engineer (Service Management Department) [NIE] at National Institute Of Education
- Handle customers’ requests that include IT/AV-related issues and complaints, and attend to their requests in timely, pleasant and professional manners.
- Provide technical support for IT/AV-related incidents via various customer touchpoints by performing technical analysis, corrective and preventive maintenance.
- Provide IT/AV support for events, lessons, meetings and video conferences, may require to work beyond office hours if necessary.
- Provide corrective and preventive maintenance for IT/AV Systems in NIE Learning Spaces (i.e. collaborative classrooms, tutorial rooms, lecture theatres, teaching rooms/labs and meeting rooms).
- Track and report assigned tasks completion and meeting SLA targets.
- Document IT/AV-related problems and resolution procedures in Knowledge Base for future reference.
- Create and maintain technical documentation related to configuration of IT/AV equipment and components.
- Collaborate with the cybersecurity team to perform regular assessment and mitigation on the endpoint’s security and integrity level, ensuring compliance to NIE IT security guidelines and national regulations.
- Participate in IT Business Continuity and Disaster Recovery programmes.
- Assist in the evaluation and procurement of IT/AV equipment and solutions. Ensure seamless end-to-end delivery of services and solutions to customers and stakeholders.
- Maintain centralized records/database of IT/AV assets. Carry out onsite physical asset verification and report the findings to departmental asset admins for audit reconciliation, and update to the asset system.
- Undertake IT/AV-related initiatives/projects that drive greater efficiency and effectiveness of the division.
- Contribute to the continual service improvement of IT/AV services and processes by participating in ideation activities or project groups.
- Diploma in Information & Communication Technology or equivalent.
- Preferably with 2 years of experience in ICT support with good customer service skills. Fresh Diploma graduates are welcome to apply.
- Good interpersonal and communication, both written and oral, skills.
- Proactive, self-motivated, resilient and work well under pressure.
- A good team player with creativity and resourcefulness.
- Keen in discovering and assessing new technology for productivity purposes.
- Result-oriented with strong sense of accountability for accomplishing assignments within timelines.
- Works collaboratively with peers and technical team at various levels in the organization.
- Good knowledge and skills on computer troubleshooting, network, applications and operating systems support such as Microsoft Windows, Microsoft Office, Macintosh Operating system and/or mobile device configuration.
- Good working knowledge on audio/video equipment.
- Proficient in problem diagnostics and resolution, with the ability to work autonomously.
- Certification in IT Information Library (ITIL) Foundation and good experience with ITIL best practices is an advantage.