Job description for IT Tehnical Support Engineer at Itconnexion
This IT Technical Support Engineer (Service Desk) role is best suited to those working in the Information Technology area with at least 2-years of experience supporting multiple client environments.
The responsibilities of this role include:
- Remote IT support for English speaking Australian based clients
- Build, maintain, and update site configuration details and documentation
- Install, configure, test and maintain operating systems, application software and system management tools
- Participate in the implementation, and post project support"
- Liaise with vendors and other IT personnel for problem resolution
- Remote support, monitoring, maintenance tasks
- Building & maintaining customer relationships
- You will work autonomously within the role but able to liaise effectively with various parts of the business/vendors as necessary.
Essential Requirement
- Fluent business grade English both spoken and written
- The ideal candidate will pose natural talent for client relationships and excellent communication skills, and passionate with constantly delivering "Amazing Customer Experience"
- Able to accomplish a task with attention to details and professional attitude
- Continuously skill and technical improvement by obtaining trainings and certifications
Relevant desirable skills and experience:
- IT Support (level 1 and level 2)
- Microsoft Operating System (Desktop/Server) and other OS (MacOS, UNIX/Linux)
- Basic Hardware troubleshooting (desktop, network devices, printers)
- Cloud Services: MS O365, MS Azure, AWS, Google Cloud, Sharepoint
- Active Directory, Group Policy, DHCP, DNS, IIS, TCP/IP, SCCM
- Virtualisation technology such as Hyper-V, VMWare, Citrix, Remote Desktop
- LAN / WAN experience with routers, wireless access points, firewalls
- Backup and DR solutions: MS Windows Server Backup, Symantec Backup Exec, Veeam, Datto, Unitrends, Spanning, Backupify
- Qualification: Any technology vendor certifications will be highly regarded especially around Microsoft, Sophos, and AWS technology stack
