Job description for IT Tech Lead / Engineering Delivery Manager at PT Karisma Zona Kreatifku (KAZOKKU)
═══════════════════════════════════════════════════════════════════════════════
TECH LEAD / ENGINEERING DELIVERY MANAGER
═══════════════════════════════════════════════════════════════════════════════
📌 OVERVIEW
Posisi: Tech Lead (Delivery & Resource Management)
Tipe Kontrak: Contract 6 bulan dengan kemungkinan extension ke Permanent Fulltime
Lokasi: Hybrid | Mega Kuningan, Jakarta Selatan
Salary: Competitive (Negotiable berdasarkan pengalaman & track record)
Reporting To: Engineering Leadership / Director of Engineering
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
📋 DESKRIPSI PEKERJAAN
Kami mencari Tech Lead yang berpengalaman untuk menggabungkan technical guidance hands-on dengan rigorous capacity management. Anda akan bertanggung jawab untuk memvalidasi estimasi pre-sales dan mencegah project delivery risks, mengoptimalkan alokasi engineer untuk prevent burnout, dan menjamin kualitas final delivery sesuai standar.
Peran ini ideal untuk technical leader yang:
- Paham tension antara ambisi bisnis dan delivery capability
- Punya gut feeling akurat tentang estimation & feasibility
- Nyaman stepping into hands-on technical problem-solving di saat kritis
- Passionate tentang mentoring dan team growth
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
🎯 TANGGUNG JAWAB UTAMA
✓ Resource & Capacity Management
- Actively track engineer workloads across multiple concurrent projects
- Maintain realistic capacity planning dan prevent over-allocation
- Forecast resource needs untuk upcoming projects (3-6 bulan horizon)
- Monitor team velocity dan identify burnout signals early
- Optimize developer allocations to maximize utilization tanpa sacrificing quality
✓ Estimation Validation & Sign-Off
- Review pre-sales proposal dan effort estimates sebelum client submission
- Critically assess feasibility berdasarkan team capability dan current load
- Spot unrealistically short developer timelines dan flag risks
- Work dengan pre-sales team untuk refine scope dan timeline
- Own the "yes" or "no" decision sebelum commitment ke klien
✓ Quality Assurance & Engineering Standards
- Establish dan enforce engineering standards across projects
- Conduct architecture review untuk major deliverables
- Lead technical design discussions untuk complex challenges
- Ensure solutions comply dengan data localization dan security regulations
- Maintain code quality dan delivery reliability metrics
✓ Hands-On Leadership & Escalation
- Serve sebagai senior technical escalation point untuk team
- Step in untuk critical design decisions dan architectural guidance
- Lead troubleshooting session saat project hit significant blockers
- Mentor junior engineers dalam technical problem-solving
- Participate actively dalam delivery tanpa becoming bottleneck
✓ Delivery Execution & Alignment
- Maintain weekly alignment antara pre-sales commitments dan technical reality
- Track project progress against original timeline & scope
- Identify deviation early dan communicate dengan stakeholders
- Ensure delivery quality dan client satisfaction di setiap milestone
- Lead post-delivery review untuk continuous improvement
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
🎯 TARGET & EVALUASI KINERJA (PROBATION PERIOD)
KPI UTAMA (Success Criteria):
1️⃣ Manajemen Beban Kerja Engineer (Workload Health)
✓ Mapkan current resource utilization & identify pain points dalam 2 minggu pertama
✓ Implement capacity planning & allocation strategy yang sustainable
✓ Target: No over-allocation; realistic workload distribution across team
✓ Evidence: Resource tracking dashboard, workload metrics, velocity trending
2️⃣ Zero Client Disputes (Quality & SLA Compliance)
✓ Maintain stakeholder satisfaction & no escalated complaints dari klien selama probation
✓ Ensure delivery timeline & quality standards tercapai sesuai commitment
✓ Proactive communication dengan klien di setiap milestone
✓ Evidence: Client satisfaction feedback, zero breach reports, SLA compliance rate
3️⃣ Quality Management Alignment (Technical Standards)
✓ Establish & implement engineering quality standards (code review, architecture review, testing)
✓ Ensure compliance dengan data localization & security regulations
✓ Reduce technical debt & rework incidents
✓ Evidence: Quality metrics, code quality score, incident tracking
Metrik Pendukung (Supplementary):
- Team morale survey (zero burnout signals)
- Estimation accuracy (pre-sales vs. actual delivery comparison)
- On-time delivery rate untuk completed projects
- Number of successfully resolved escalations/blockers
Evaluasi Milestone:
- 30 days: Workload assessment completed; initial standards established
- 60 days: Capacity plan operationalized; first delivery checkpoint
- 90 days: Midterm review (alignment antara workload, quality, client satisfaction)
- 180 days: Final probation assessment & conversion decision
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
👤 KUALIFIKASI & REQUIREMENT
EXPERIENCE (Mandatory):
□ Minimal 5 tahun hands-on software/cloud engineering experience
□ Minimal 2 tahun managing team capacity, project delivery, atau engineering operations
□ Background di agency, systems integrator (SI), atau consultancy environment preferred
□ Proven track record delivering multiple concurrent projects on time & on budget
□ Experience dengan distributed team atau cross-office resource management
TECHNICAL DEPTH (Strong):
□ Hands-on expertise di cloud architecture (Google Cloud preferred, atau AWS/Azure)
□ Strong understanding modern application development (microservices, APIs, containerization)
□ Data architecture knowledge (DWH, pipelines, lake house concepts)
□ Practical understanding data & AI solutions (LLMs, vector databases, RAG patterns)
□ Comfort dengan reviewing code & architectural proposals critically
RESOURCE & CAPACITY DISCIPLINE:
□ Demonstrated track record managing team workloads tanpa compromising quality
□ Meticulous project timeline & resource allocation management
□ Strong estimation accuracy (ability to smell unrealistic timelines)
□ Familiarity dengan project management tools & methodologies (Agile, Waterfall, hybrid)
□ Ability to communicate trade-offs antara scope, timeline, dan resource clearly
RISK CONTROL & DECISION MAKING:
□ Skeptical mindset: Questioning assumptions di pre-sales proposal
□ Risk-aware: Able to identify technical debt dan delivery risks early
□ Commercial mindset: Understand margin impact dari scope creep atau timeline slip
□ Stakeholder communication: Comfortable saying "no" atau "not in timeline" professionally
BAHASA & KOMUNIKASI:
✓ Fluent Bahasa Indonesia (native atau near-native)
✓ Business-level English (spoken & written)
✓ Strong written communication untuk project documentation & status updates
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
💼 NICE-TO-HAVE
• Cloud certification (GCP Associate Cloud Architect, AWS Solutions Architect, atau setara)
• Exposure ke AI/ML projects dan LLM implementation
• Familiarity dengan Indonesian data localization regulations (GDPR, PDP, OJK)
• Experience dengan performance management & team development
• Knowledge tentang enterprise procurement & approval workflow (helps pre-sales conversations)
• Background di fintech, e-commerce, atau enterprise software (high-value domain)
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
📊 KEUNTUNGAN POSISI
→ Strategic Impact: Direct influence pada delivery excellence & team health
→ Technical Satisfaction: Hands-on involvement dalam critical technical decisions
→ Hybrid Flexibility: Kantor Mega Kuningan dengan WFH option
→ Leadership Growth: Opportunity to build & scale delivery team
→ Competitive Compensation: Attractive salary + possibility conversion ke permanent role
→ Mentoring Platform: Work dengan talented engineers & contribute to team growth
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
⏳ INFORMASI TAMBAHAN
Start Date: ASAP (flexible, dapat dibicarakan)
Work Arrangement: Hybrid (minimal 2-3 hari/minggu di office Mega Kuningan)
Interview Process:
→ Initial screening CV
→ Technical deep-dive (architecture, estimation, decision-making scenarios)
→ Leadership assessment & team dynamics discussion
→ Final round dengan Engineering Director
Expected Timeline: Closing dalam 2-3 minggu
