Job description for IT Support at Kodegiri
We are hiring an IT Support for a full-time, 24/7 rotational shift opportunity to provide service desk operations and ensure application availability. In this role, you will analyze and resolve technical incidents escalated from Level 0, conduct root cause analysis and system reconfigurations, and collaborate with internal teams and vendors to deliver high-quality, SLA-compliant technical support.
JOB DESCRIPTIONS:
- Provide 24/7 application support and service desk operations based on a rotational shift schedule.
- Analyze, troubleshoot, and resolve application incidents escalated from Level 0 Support.
- Perform application configuration and reconfiguration following established procedures and technical documentation.
- Monitor application performance, availability, and system health to ensure SLA compliance.
- Conduct root cause analysis (RCA) and recommend corrective actions for recurring incidents.
- Collaborate with internal teams, vendors, and stakeholders to resolve incidents and implement configuration changes.
- Validate issue resolutions before restoring services to end users.
- Support minor application changes, deployments, and production releases.
- Prepare incident reports, troubleshooting documentation, and maintain knowledge base articles.
- Ensure timely incident resolution while delivering high-quality technical support to users.
REQUIREMENTS:
- Minimum Bachelor's Degree (S1) in Information Technology, Information Systems, Computer Science, or a related field.
- 1–2 years of experience as an IT Support, Application Support, Service Desk, or similar role.
- Experience supporting applications in the banking or financial services industry is preferred.
- Strong analytical, troubleshooting, and problem-solving skills.
- Good understanding of application support processes and incident management.
- Familiar with application monitoring, log analysis, and production support activities.
- Basic knowledge of Linux operating systems is an advantage.
- Strong communication, coordination, and documentation skills.
- Willing to work 24/7 rotational shifts and provide support outside regular business hours.
