IT Support
Job Requirements
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Skills
Job description for IT Support at PT Easybook Indonesia
This role is mainly responsible to implement an advanced hardware, backend & frontend system related to land transportation system to help Bus Terminals and/or Bus Operators transforming their business processes into digital.
The roles and duties:
- Execute end-to-end implementation processes at Bus Terminal sites and/or Bus Operators sites, includes hardware installation, backend, frontend, API integration, etc.
- Conduct initial training to enable Bus operators using the systems after implementation.
- Work with regional IT team for system development based on discussion with Bus Operators or Terminal Management, and for troubleshooting technical issues.
- Conduct product demo and presentation to Bus Operators.
- Helping admin and customer service in checking tickets in the system
- Regularly report to Head of CS & IT Support / Operation
Requirement:
- Minimum Bachelor Degree in IT Related studies or a equivalent degree or professional qualification.
- At least of 2 year of working experience in as IT support, especially in field, customer sites assignment.
- Experience in implementation processes of SaaS is a plus.
- Able to communicate in both English & Bahasa Indonesia.
- A self-starter and able to work independently with positive attitude, resourceful and able to work in a fast-paced environment. Meticulous with good attention to details, efficient, integrity.
Location:
- Based in Magelang, Jawa Tengah, Indonesia, with high frequency assignments to other cities.
Established in 2006, Easybook.com has become the largest online platform and system provider for transportation companies in Southeast Asia. The services provided include bus, ferry, train and car rental as well as secondary products such as hotel and charter services. As the largest land and sea transportation online booking platform in Southeast Asia, the Company has more than 800 bus operators covering over 20,000 routes across Southeast Asia. Headquarted in Singapore, the Company has operations in 10 countries i.e. Singapore, Malaysia, Thailand, Indonesia, Philippine, Vietnam, Brunei, Laos, Cambodia, and Myanmar. It always strives to provide a vast array of operator services for our customers and is proud to offer a vast selection of choices, instant confirmation and secure online booking of transport tickets and services.
Easybook.com has a global workforce of over 150 talented individuals. The Company offers a positive working environment and is looking for enthusiastic, inspired, and driven individuals to join the team.
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