Job description for IT Support at ECGO EVMOTO
Key Responsibilities:
1. Handle daily IT support tickets (incidents, requests, issues) from the operational team and ensure timely resolution.
2. Perform first and second-level troubleshooting for applications, servers, networks, and operational devices.
3. Monitor production systems including servers, APIs, databases, and IoT/GPS devices to ensure high availability.
4. Escalate complex issues to the developer or infrastructure team when necessary and follow up until resolved.
5. Manage user accounts (create/update/remove access) and handle routine system maintenance or basic patching.
6. Configure and maintain operational assets, software installations, and device deployments (laptops, printers, scanners).
7. Maintain an accurate IT asset inventory (devices, licenses, servers) and document incidents for the internal knowledge base.
Requirements:
1. Minimum D3 or S1 degree in Information Technology, Computer Science, Information Systems, or a related field.Minimum 1 year of hands-on experience as an IT Support, Helpdesk, or similar technical support role.
2. Familiar with basic Linux/Windows server administration and fundamental networking (LAN, IP, routers, firewalls).
3. Basic knowledge of SQL (simple queries for data checking) and troubleshooting for APIs, web apps, or mobile apps.
4. Good multitasking abilities to handle multiple issues simultaneously and a patient attitude when handling users.
5. Good communication skills to explain technical issues to non-technical teams, with strong proficiency in English.
6. Preferably available to join immediately or within a short notice period.
7. Willing to work Monday–Friday (09:00–18:10) and Saturday half-day (09:00–13:00).
