Job Requirements
Skills
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Job description for IT Support at PT Fore Kopi Indonesia
- Resolving IT support requests from employee’s/barista’s
- Answering employee’s/barista’s questions regarding all IT issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Generating sign in/out’s for employee’s/barista’s during the on/off boarding process
- Logging all service requests and updating tickets as needed
- Training end-users on hardware functionality and sotware programs
- Working with 3rd Party (IT Support) to resolving IT support cases
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