Job description for IT Support Specialist – ERP & POS (Back-End) at Svarnabumi Hotel & Resto
- Job Summary
We are looking for a hybrid IT Support Specialist (Back-End) who bridge the gap between IT operations and Accounting workflows. The ideal candidate will be responsible for managing, configuring, and supporting our Hotel and Restaurant Management Systems (ERP & POS). You will ensure seamless integration between front-of-house transactions and back-end financial, inventory, and accounting reporting. Reports To: IT Manager / Management
Industry: Hospitality (Hotel & Restaurant)
Responsibilities
- System Administration & Support: Manage, configure, and maintain back-end databases and configurations for Hotel ERP and Restaurant POS systems.
- ERP & Accounting Integration: Ensure accurate data flow and synchronization between POS sales data, inventory management, and ERP general ledger/accounting modules.
- Troubleshooting & Maintenance: Diagnose and resolve technical, database, and system interface issues across POS hardware/software and back-end servers.
- Process & Workflow Optimization: Align IT system capabilities with accounting and inventory control requirements (e.g., cost control, stock reconciliation, daily sales audit).
- Vendor & Stakeholder Collaboration: Coordinate with software/hardware vendors for system updates, customizations, and high-level issue escalation.
- User Support & Training: Provide technical support and training to finance, hotel front desk, and restaurant staff on proper system usage and data accuracy.
Qualifications & Requirements
- Education: Bachelor’s degree in Information Technology, Computer Science, Accounting Information Systems, Finance, or a related field.
- Experience: 2+ years of experience in IT back-end support or system implementation within the Hospitality (Hotel/Restaurant) industry.
- Dual Domain Expertise:
- IT Track: Strong IT back-end background with a solid understanding of basic accounting principles (double-entry, inventory tracking, financial reporting).
- Accounting Track: Accounting background with proven technical literacy in ERP systems, SQL/databases, and system administration.
Technical Proficiency:
- Hands-on experience with Hospitality ERPs (e.g., Odoo or similar) and Restaurant POS systems.
- Familiarity with database management (SQL queries), system configurations, and data migration/reconciliation.
Soft Skills: Excellent problem-solving abilities, analytical mindset, clear communication skills, and ability to work across both technical and finance teams
