IDR5,000,000 - 7,000,000/Month
1 - 3 years of experience
Job description for IT Support (Shifting) at PT. Citta Parama Guna
- Provide VIP Support Services both SML and MSIG
• Responds to users requests for information and assists in problem resolution.
• Maintains contact with users on operational and production problems.
• Assists in coordinating the resolution of applications/software systems problems impacting production.
• Assists in resolving technical computer operations equipment problems.
• Logs documents and maintains history records on Information Technology production problems.
• Initiates corrective action or carries out instructions to resolve system problems on production jobs.
• Develops and maintains service level agreements with the various user departments and enterprise business units.
• Performs at or above the enterprise's Information Technology performance standards.
• Provide Level 1 assistance to inquiries on the features, functions and usage of hardware and Software per the Help Desk Supported Hardware and Software Appendices
• Identify, escalate (e.g., COMPANY's Internal IT Team or Level 3 escalation), manage resolution and close Incidents
• Manage the Root Cause Analysis process on recurring Incidents
• Visit and check IST facilities on Video Conference Room (WePresent, Cisco Video Confrence) on Daily Basis (Morning)
• End User AntiVirus Support
• Coordinate Service delivery with other support groups within IST Division third-parties, as necessary
• Utilize remote control tools to manage and enforce compliance with configuration management standards
• Assist in enabling the enforcement of compliance to configuration management standards and the appropriate optimization at the desktop
• Assist user for SAP Basic Navigation
• Provide SAP Authorization to existing SAP users according to appropriate roles validated by the business/SAP Authorization Managers.
• Manage end user account ((Windows, Email, SAP), i.e. re-initialised/modify password, and unlock accounts.
• Perform IS (Remote Installation Service) process.
• Perform COMPANY approved smart devices delivery (i.e. IPhone, etc) and its operational daily support
• Support of COMPANY's mobile users (i.e. use of IPhone, Any Connect, etc...)
• Provide stand by officer outside/beyond office hour in order to be able to give a quick response and analysis if there is any immediate problem need to be solved in
Balikpapan, Jakarta, and Sites
• Coordinate employee End-User account administration, activation, changes and terminations, including: password/account setup and reset, remote access connectivity, E.
mail accounts, End-User Ids, and Password resets
• Provide end-to-end Problem identification, escalation, resolution and closure process (Liaise to third party service providers with coordination with COMPANY's PIC)
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About the company
51 - 200 employees
Delivering specialized staff outsourcing services to all types of organizations, from startups to globally established brands.
Office addressOffice 88 Kasablanka Tower A Lt. 9 Unit C, Jl. Casablanca No. Kav 88, Jakarta Selatan, 12870
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