IT Support (Shifting)
Skills
Job description for IT Support (Shifting) at PT. Citta Parama Guna
- Provide VIP Support Services both SML and MSIG
• Responds to users requests for information and assists in problem resolution.
• Maintains contact with users on operational and production problems.
• Assists in coordinating the resolution of applications/software systems problems impacting production.
• Assists in resolving technical computer operations equipment problems.
• Logs documents and maintains history records on Information Technology production problems.
• Initiates corrective action or carries out instructions to resolve system problems on production jobs.
• Develops and maintains service level agreements with the various user departments and enterprise business units.
• Performs at or above the enterprise's Information Technology performance standards.
• Provide Level 1 assistance to inquiries on the features, functions and usage of hardware and Software per the Help Desk Supported Hardware and Software Appendices
• Identify, escalate (e.g., COMPANY's Internal IT Team or Level 3 escalation), manage resolution and close Incidents
• Manage the Root Cause Analysis process on recurring Incidents
• Visit and check IST facilities on Video Conference Room (WePresent, Cisco Video Confrence) on Daily Basis (Morning)
• End User AntiVirus Support
• Coordinate Service delivery with other support groups within IST Division third-parties, as necessary
• Utilize remote control tools to manage and enforce compliance with configuration management standards
• Assist in enabling the enforcement of compliance to configuration management standards and the appropriate optimization at the desktop
• Assist user for SAP Basic Navigation
• Provide SAP Authorization to existing SAP users according to appropriate roles validated by the business/SAP Authorization Managers.
• Manage end user account ((Windows, Email, SAP), i.e. re-initialised/modify password, and unlock accounts.
• Perform IS (Remote Installation Service) process.
• Perform COMPANY approved smart devices delivery (i.e. IPhone, etc) and its operational daily support
• Support of COMPANY's mobile users (i.e. use of IPhone, Any Connect, etc...)
• Provide stand by officer outside/beyond office hour in order to be able to give a quick response and analysis if there is any immediate problem need to be solved in
Balikpapan, Jakarta, and Sites
• Coordinate employee End-User account administration, activation, changes and terminations, including: password/account setup and reset, remote access connectivity, E.
mail accounts, End-User Ids, and Password resets
• Provide end-to-end Problem identification, escalation, resolution and closure process (Liaise to third party service providers with coordination with COMPANY's PIC)
About the company
Delivering specialized staff outsourcing services to all types of organizations, from startups to globally established brands.
Office address
Office 88 Kasablanka Tower A Lt. 9 Unit C, Jl. Casablanca No. Kav 88, Jakarta Selatan, 12870Similar jobs for you
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