IT Support Officer

Gan Teck Kar Investments Pte Ltd

Singapore, Singapore

SGD 2,400 - 3,500/month

Other

Full-Time

Posted 4 months agoUpdated 2 months ago

Job description

Responsibilities
Provide First Call Resolution (FCR) technical support via phone and email and ensure all calls and emails are responded to in a timely manner.
Perform technical support for Information Technology (IT) – Includes troubleshooting and general preventative maintenance of computer systems, servers, switches, wireless and routers, printers, network storage systems, and any other Company authorised peripheral equipment
Support ongoing operations and functioning of IT infrastructure in head office, as well as Point-of-Sale (POS) system in our café.
Support testing and installation of new applications and update patches.
Liaise with Vendors and System providers to perform troubleshooting, rectification and assistance in all system upgrading works.
Resolve complaints / feedback and escalate to various levels and functional groups accordingly
Maintain up-to-date documentation for all IT-related matters, including IT infrastructure components and IT operation processes.
Monitor and respond to server and system notification emails.
Responsible for tracking hardware and software inventory.
Check warranty status and manage ordering of replacement parts.
Provide general administrative support where required.
Perform in-house repairs and testing of equipment.
Any ad-hoc duties as assigned.
Requirements
Nitec / Higher Nitec / Diploma in IT or any IT-related discipline.
Minimum 1 - 2 years of relevant working experience in desktop support / IT support or in similar roles
Possess working knowledge and expertise of a variety of software, hardware, and applications, including Windows, Active Directory Account Administration, MS Outlook and mobile devices support.
Proficiency in Microsoft Office is mandatory.
Strong analytical and problem-solving skills - able to demonstrate practical troubleshooting and problem analysis techniques.
Good time-management to prioritize and manage numerous projects
Strong interpersonal and relationship building skills
Good verbal and written communication skills
Possess team-oriented attitude to help other colleagues and departments with technical problems.
Motivated, disciplined and possess a service mindset.
Bilingual in English and Mandarin to liaise with PRC associates for business communication
We regret to inform that only shortlisted candidates would be contacted for an interview.

Must have skills

Interpersonal Skills

Active Directory

Desktop Troubleshooting

Good Verbal And Written Communication Skills

Problem Solving

Relationship Building

Preventive Maintenance

Self Motivated

Analytical Skills

Microsoft Outlook

Information Technology

Equipment Repair

Windows

Microsoft Office

Team Player

Troubleshooting

Time Management

Desktop And It Support

Self-discipline

Gan Teck Kar Investments Pte Ltd

Our Companies, Gan Teck Kar Investments Pte Ltd in Singapore, (established 1991) and Gan Teck Kar Foods Sdn Bhd in Malaysia, (established 1995), distribute premium, natural and organic foods products to both the retail and foodservice sectors. We are a privately held company, incorporated in Singapore. 
We have logistical expertise to handle dry, chilled, and frozen products. Our marketing and distribution activities range from servicing major supermarket and hypermarket chains to the foodservice sector, which includes hotels, restaurants, cafes, wholesalers, ships and airlines. We work selectively with vendors and manufacturers who are socially responsible and whose sources are sustainable. We aim to provide a comprehensive range of premium quality wholesome and great tasting products to the consumers.
The company employs a dynamic team of slightly more than 100 employees from logistics, warehousing, customer service to sales, and marketing. The working environment is friendly, dynamic and collaborative where communication is open between CEO and staff. 
Visit us at www.gtkfoods.com to find out more about Gan Teck Kar Investments Pte Ltd 

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