Job description for IT Support Engineer at Dokter Proteksi FP One
Advanced Technical Support & Troubleshooting: Deliver end-to-end advanced technical support, including troubleshooting hardware malfunctions, operating system issues (Windows & macOS), helping to resolve corporate applications issues by escalating it to the responsible teams, and assisting with regional network connectivity (LAN/Wi-Fi). This includes preparing and provisioning work devices for employees, as well as managing and maintaining office facility systems such as CCTV and access door systems.
Local Asset Management & Logistics: Take full responsibility for IT logistical administration within the regional scope, including local inventory logging, asset labeling/barcoding, executing periodic physical asset audits, and compiling asset reports to the central IT division.
Vendor Management & Local Escalation: Act as the primary local point of contact for managing regional Internet Service Provider (ISP) performance and hardware maintenance vendors, ensuring adherence to agreed Service Level Agreements (SLAs).
Network Infrastructure Support : Provide on-site assistance for the central networking team by performing basic physical checks, cable management, and device power cycles without being responsible for system setup, configuration, or architectural deployment.
Documentation & Reporting: Prepare technical documentation (knowledge base) to streamline regional incident resolution.
Incident Ticket Logging: Proactively log, track, and accurately document all user technical incidents within the internal ticketing platform, ensuring routine tickets are resolved swiftly or properly prepared for escalation to the central IT division.
