IT Support - Bigfix L1

PT Sinergi Wahana Gemilang

Company prefers not to disclose

Computer & Software IT Support

Full-Time · On-site

Minimum Bachelor’s Degree

1 - 3 years of experience

This job post is managed by

HR Irham

Premium Employer

Job Requirements

On-site

1 - 3 years of experience

Minimum Bachelor’s Degree

Male only

Job description for IT Support - Bigfix L1 at PT Sinergi Wahana Gemilang

Job Responsibilities:

Bertanggung jawab atas operasional harian endpoint management berbasis BigFix (instalasi agent, patching, compliance, dan deployment tools security) untuk server Windows dan Linux, bekerja dalam sistem shift dan berkoordinasi dengan tim requestor/CISO.

Melakukan instalasi dan deployment BigFix agent pada server Windows Server maupun Linux (RHEL, Oracle Linux), termasuk deployment massal (batch ratusan IP).

Melakukan pengecekan status/health agent BigFix (konektivitas, agent aktif/tidak) dan troubleshoot agent yang bermasalah.

Melakukan grouping/registrasi server ke computer group yang sesuai (mis. golden image, group patch, group produksi).

Melakukan push patch: Windows Cumulative Update (CU), SSU, patch OS Linux, kernel security update (RHSA/RHBA), serta patch aplikasi (mis. SQL Server CU).

Melakukan push baseline dan hardening server hingga target tercapai (mis. hardening 100%).

Melakukan konfigurasi proxy dan repository pada server agar dapat menarik patch/update.

Melakukan monitoring proses patch berjalan dan menindaklanjuti (troubleshoot) patch yang gagal.

Melakukan generate, penarikan, dan pengecekan file compliance patch.

Melakukan capture data sesuai request: status patch, tanggal instalasi tools security (Trend Micro Deep Security, EDR/xagt, FireEye HX), hasil PING/konektivitas.

Melakukan deploy/reinstall endpoint security tools melalui BigFix (mis. FireEye/Trellix HX, Trend Micro).

Melakukan compare/rekonsiliasi data server (mis. All Server, R1 vs Prod) untuk memastikan konsistensi inventory.

Menyusun laporan aktivitas harian dan mingguan tim.

Bekerja dalam sistem 3 shift (24/7) dan melakukan serah-terima pekerjaan antar shift.

Berkoordinasi dengan tim CISO/requestor untuk eksekusi task dan konfirmasi hasil.

Interview process

PT Sinergi Wahana Gemilang

Information Technology and Services

51 - 200 employees

PT. Sinergi Wahana Gemilang (SWG) is an Indonesian based company, and has been an IBM Software Value Added Distributor (VAD) since late 2010. Our operational offices are located in Jakarta and Surabaya.

SWG received the highest recognition from IBM in early 2013, as the best IBM VAD based on 2012 business performance. For IBM Software, SWG authorized for all IBM Software products comprises more than 1100 products. Solution covers Collaboration, Information Management, Business Analytics, Industry Solutions, Application Infrastructure, Application Lifecycle Management, Cloud & Infrastructure as well as Security.
In early 2013, Autodesk appointed SWG as Value Added Distributor for Manufacturing Industry.

Autodesk provides software for personal computer dan multimedia. One can design, visualize and simulate an idea before creating the prototype or manufacturing the product.

Products include in the area of 3D software design, engineering dan entertainment includes architectural design, mechanical design, geographic information systems and mapping, as well as visualization applications.
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IT Support

Not Disclosed

Premium Employer

Contract

1–3 years

Minimum Bachelor’s Degree

PT Intikom Berlian Mustika

Jakarta Selatan, DKI Jakarta