IT Support Analyst

PT SYSTEMIQ Lestari Indonesia

Kuningan, Jakarta, Indonesia

Operations

Full-Time

5 - 10 years of experience

Job benefits

Flexible work hours
Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At PT SYSTEMIQ Lestari Indonesia, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.
Healthcare And Wellness
Healthcare and wellness are key factors to productivity at work. To make sure that you are doing well, we have prepared various healthcare and wellness programs that can help you take care of yourself.
Team-building events
Our company simply cannot function well without teams of people working together. That said, we provide numerous team-building activities and events for you and your team to nurture meaningful relationships between every individual.

Must have skills

Customer Service

Third Party Vendor Management

English

Supplier Management

Project Management

Communication

Office 365

Cyber Security

Job description for IT Support Analyst at PT SYSTEMIQ Lestari Indonesia

Company Description
SYSTEMIQ was set up in 2016 to drive the implementation of the Paris Agreement and the UN Sustainable Development Goals (SDGs) by transforming markets and business models in three key economic systems: land use, materials, and energy. By addressing failures in these systems, SYSTEMIQ aims to unlock economic opportunities that benefit business, society, and the environment. We do this through five activities:
Convene and support coalitions of leaders to shape policies and business strategies that will rapidly transform economic activity
Work with companies that want to be pioneers in and agent of change towards more sustainable systems
Co-create and incubate the market solutions most likely to build regenerative economic systems
Invest our own venture capital and expertise in opportunities with the biggest potential to drive rapid system change
Direct larger pools of capital into regenerative economic systems, enabling them to scale and multiply.
To deliver in these areas, we recruit and develop distinctive and varied individuals who thrive to achieve our mission, challenge the status quo and act as change leaders.

Position
We are looking for a Desktop Support / IT Support Analyst Associate to join our team in our Jakarta Office. You will assist the IT Operations Senior Specialist in owning, planning, and managing the appropriate IT infrastructure and tools for the business and provide technical support. This is a varied and interesting role if you are keen to develop the full scope of IT and play a key role in building an effective business with a purpose.

Key Responsibilities
Provide 1st and 2nd line support to colleagues on all our IT packages and hardware, in the UK, Germany, Indonesia, Netherlands, France, Brazil and in any other location where the business expands to
Develop and propose the best solutions in view of our business needs, growth, and culture.
Identify problems to resolve or follow-up routine customer problems, referring more complex problems to the IT Operations Senior Specialist.
Working effectively as part of a team on projects as well as by yourself for BAU support tasks.
Setting up laptops & other hardware.
Manage the ticketing system, adhere to agreed SLAs and ensure excellent end user customer service
Liaising with software & hardware vendors, service partners, and third-party companies to obtain product information and resolve technical issues.
Occasional out-of-hours support may be required.

Essential Requirements
At least 5 years’ experience in an IT role with a range of responsibilities
Native Indonesian speak and also advanced fluency in English
Relevant degree / qualification
Customer service mindset and adaptable communication style with different stakeholders
Proactive and results-driven problem solver
Project management skills
Keen interest in new technology and how IT can add value to the business and make people’s life easier at work
Microsoft OS – Windows 10 PRO
Office 365 platform
Exposure to SharePoint online; Intune / Microsoft Endpoint Manager, Azure Active Directory, Conditional Access
Experience with a variety of online applications
Supplier and third-party management skills
Cyber-security awareness and understanding of how business operations link together

Other information
We offer the opportunity to be part of a high calibre, driven, and friendly team. We are keen to receive applications from all parts of the global community, however you must have the right to work in the location you are applying for.

PT SYSTEMIQ Lestari Indonesia

51 - 200 employees

SYSTEMIQ is a catalyzation of good disruptions in critical economic systems. These disruptions are not only vital to the future of humanity and our planet; they also open up immense opportunities for the businesses that drive them.
SYSTEMIQ was launched in 2016 to accelerate businesses to recognize the value in driving sustainable change by transforming economic systems much faster and stopping the degradation of natural resources.
We have set out to achieve our mission through a unique portfolio of activities which include:
Building and supporting coalitions – of leaders with the knowledge, experience and authority to shape policies and business strategies that will rapidly transform economic activity in line with the UN and Paris targets
Co-creating and incubating – the market solutions most likely to build regenerative economic systems, in partnership with businesses, governments, non-profits and other institutions
Investing – our own capital and expertise in early-stage ventures with the biggest potential to drive rapid system change
We are uniquely equipped for these activities by the experience, expertise and energy of our partners and associates, based in London, Munich and Jakarta.