IT Service Desk (Onsite Project Yogyakarta)
IDR5,000,000 - 7,000,000/Month
Full-Time · On-site
Minimum Associate Degree
1 - 3 years of experience
Posted 12 days agoUpdated 12 days ago
Job Requirements
On-site
1 - 3 years of experience
Minimum Associate Degree
Skills
Red Hat Linux
Jira
LAN
Wifi
Otrs
Zendesk
ServiceNow
WAN
Linux System Administration
VPN
Microsoft 365
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Online 3 days ago
Job description for IT Service Desk (Onsite Project Yogyakarta) at Lawencon International
Requirements:
- Minimum Diploma (D3) or Bachelor's Degree (S1) in Information Technology, Computer Science, or a related field.
- At least 1 year of experience in IT Service Desk or IT Support (fresh graduates with relevant skills are encouraged to apply).
- Basic understanding of operating systems: Windows, macOS, and Linux.
- Knowledge of hardware such as computers, printers, and networking devices.
- Familiarity with basic networking concepts (e.g., LAN, WAN, Wi-Fi, VPN).
- Experience with remote desktop tools and ticketing systems like ServiceNow, Jira, OTRS, or Zendesk
- Proficiency in troubleshooting issues related to Microsoft Office 365, antivirus software, and other common applications.
- Strong communication skills (both verbal and written).
- Solution-oriented with excellent analytical and problem-solving abilities.
- Professional demeanor, patience, and the ability to work under pressure.
- Strong multitasking and time management skills.
Job Descriptions:
- Act as the first point of contact for IT-related issues, responding to service desk tickets, phone calls, and emails.
- Troubleshoot hardware and software issues, including desktops, laptops, printers, and other peripherals.
- Diagnose and resolve basic networking issues (LAN, WAN, Wi-Fi, VPN).
- Assist users with problems related to Microsoft Office 365, antivirus software, and other commonly used applications.
- Provide support for various operating systems such as Windows, macOS, and Linux.
- Perform routine updates, patches, and system maintenance.
- Use remote desktop tools to provide support to users.
- Work with ticketing systems such as ServiceNow, Jira, OTRS, or Zendesk to track and manage user requests.
- Guide users on best practices and proper usage of IT systems.
- Create and update knowledge base articles or user guides for recurring issues.
- Escalate unresolved issues to appropriate IT teams and follow up to ensure resolution.
- Support IT projects, including hardware upgrades or system migrations.
- Ensure excellent customer service, demonstrating patience and professionalism even under pressure.
About the company
We are a rapid-growth and highly innovative IT company based in South Jakarta. We are looking for talented and motivated candidates to be part of our team.Our employees are youthfully enthusiatic and highly passionate about advancement in Information Technology. Thus, we invite you to futher develop your professional expertise and join us in our path to become the chosen software provider in business enterprise application. Contact us immediately.
Office address
Pakuwon Tower 22nd floor Jl Casablanca Kav 88, Jakarta Selatan DKI Jakarta12870Glints Safety Tips
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