Job description for IT Service Desk (Jakarta, Banjarmasin, Sumatera Selatan) at PT Intikom Berlian Mustika
Provide high-quality VIP IT support to users and management, ensuring reliable IT service delivery across systems, applications, devices, and workplace technology. This role delivers Level 1 support, manages user access and authorisations, resolves incidents end-to-end, and contributes to continuous service improvement.
Scope of Work
- Provide VIP IT support to users and management to ensure optimal IT service delivery.
- Troubleshoot hardware, software, network, and business application issues as Level 1 Support.
- Manage user accounts across Windows, email, SAP, and VPN environments, including account creation, access modifications, password resets, and account unlocks.
- Provide SAP operational support and manage user authorisations based on assigned roles.
- Manage IT incidents end-to-end, including logging, escalation, coordination, and ticket resolution.
- Deliver timely remote support using remote access tools.
- Support end-user devices, including desktops, laptops, printers, iPhones, antivirus software, and business applications.
- Conduct routine checks of IT equipment, meeting rooms, and video conferencing facilities to ensure operational readiness.
- Coordinate with internal teams and vendors to resolve issues and improve IT service quality.
- Participate in Continuous Service Improvement initiatives to increase the effectiveness of IT support services.
Requirement
- A minimum Diploma degree in Informatics Engineering, Computer Science, Information Systems, or a related IT field.
- At least 3 years of experience in IT Service Desk or IT Support.
- Proficiency in Windows 10, Linux, and Microsoft Office products.
- Understanding of Group Policy Object concepts and deployment processes using RIS.
- Knowledge of email management and productivity tools within Google Workspace.
- Strong understanding of TCP/IP networking, WAN/LAN telecommunications infrastructure, PABX, and VoIP.
- Skills in the automation and operation of meeting room and video conferencing systems
- Basic knowledge of standard hardware and software used in a business environment.
- An official ITIL v4 or v5 certification.
- Ability to drive a four-wheeled vehicle and a valid SIM A driver's licence.
Placement : Jakarta, Banjarmasin, Sumatera Selatan
