Job description for IT Service Desk Intern at PT Alto Network
Business Profile Description
ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.
Job Description
- Support IT Service Desk operations in managing IT asset delivery, software support Laptop, and Microsoft Office 365 services for all employees.
- Provide responsive support related to IT asset management, software troubleshooting Laptop, and Office 365 user services to ensure a smooth end-user experience.
- Supporting other division productivity by providing technical support for their laptop. Support business operations by ensuring proper IT asset tracking, reporting, and Office 365 administrative support across departments.
Qualifications
Techincal:
- Proficient in Microsoft Office 365
- Skilled in Microsoft Excel
- Outlook
- PowerPoint
- (Tableau is a plus)
- Familiar with data tools, reporting, and IT administrationFamiliar with ticketing systems and IT support workflows
Non-technical
- Strong analytical and problem-solving skills
- Good time management skills
- Strong initiative and empathy
- Excellent communication and interpersonal skillsInnovative and creative mindset
- Highly committed and reliableAble to take initiative and remain calm under pressure
