Job Requirements
Skills
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Job description for IT Security Helpdesk at PT Sentra Inovasi Solusi
- Able to work on 7x24 shift basis
- Respond to requests for technical assistance in person, via phone, chat or email
- Advise user on appropriate action
- Diagnose and resolve technical issues
- Follow standard help desk procedures
- follow up with customers and users to ensure complete resolution of issues
- identify and escalate situations requiring urgent attention
- prepare activity reports
- Update Knowledge Base for new and revised solution
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