Job description for IT Operations at Enso Bali
Key Responsibilities
- Provide first-line technical support for all hotel staff, resolving hardware, software, and network connectivity issues.
- Maintain and troubleshoot hotel-specific systems, including Property Management Systems (PMS) and Point of Sale (POS) systems.
- Manage and monitor the property’s network infrastructure (LAN, WAN, and Wi-Fi) to ensure optimal performance and security for both guests and staff.
- Perform routine maintenance, updates, and backups for servers and computer systems.
- Set up workstations, configure devices (PCs, printers, smartphones), and manage user accounts and access permissions.
- Assist guests with internet connectivity or any in-room technology issues in a polite and timely manner.
- Maintain an accurate inventory of all IT equipment and software licenses.
Requirements
- Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field.
- Proven experience in an IT Support or Helpdesk role, preferably within the hospitality or hotel industry.
- Strong understanding of computer systems, mobile devices, and network infrastructure (TCP/IP, routers, switches, access points).
- Familiarity with hospitality software.
- Excellent problem-solving skills and the ability to work under pressure.
- Good communication skills and a customer-service-oriented mindset.
- Ability to work flexible shifts, including weekends or public holidays, if required to support hotel operations.
