Job description for IT Operations Engineer (Microsoft 365 & Endpoint Management) at PT Aktualisasi Gratia Talenta Indonesia
Key Responsibilities:
- Manage and maintain daily IT operations to ensure system availability, reliability, and efficient service delivery in accordance with operational requirements and SLAs.
- Administer Microsoft Entra ID, including user and group lifecycle management, license assignment, access provisioning, and troubleshooting of authentication and access-related issues.
- Execute Joiners, Movers, and Leavers (JML) processes to ensure timely and accurate user account provisioning, modification, and deactivation.
- Perform hands-on Active Directory administration, including user account maintenance, organizational unit (OU) navigation, group membership management, and basic Group Policy troubleshooting.
- Manage Microsoft Intune for endpoint administration, including application deployment through Company Portal, Windows update ring management, application packaging, and device compliance monitoring.
- Support Windows Autopilot provisioning and device enrollment processes. Experience configuring and managing Autopilot deployment profiles is an advantage.
- Administer Microsoft 365 Information Governance capabilities, supporting data governance, information protection, retention, and compliance requirements.
- Support Microsoft SharePoint Online administration, including site access, permissions management, and operational troubleshooting.
- Manage enterprise print infrastructure, including printer queues, driver deployment, print server administration, and troubleshooting common printing issues.
- Monitor operational performance, investigate incidents, perform root cause analysis, and implement corrective actions to minimize service disruptions.
- Collaborate with cross-functional IT teams and business stakeholders to resolve technical issues and maintain effective service delivery.
- Provide technical guidance and knowledge sharing to team members while contributing to operational documentation, standard operating procedures (SOPs), and continuous service improvement initiatives.
- Identify opportunities to improve operational efficiency, security, and service quality in line with business objectives.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- Proven experience in IT operations, IT infrastructure support, Microsoft 365 administration, endpoint management, or a related technical role.
- Strong hands-on experience administering Microsoft Entra ID, including user and group management, license assignment, access provisioning, and troubleshooting.
- Practical experience executing Joiners, Movers, and Leavers (JML) processes.
- Hands-on experience with Active Directory administration, including user accounts, organizational units, group memberships, and basic Group Policy troubleshooting.
- Working knowledge of Microsoft Intune, particularly application deployment, Windows update rings, application packaging, and device compliance management.
- Understanding of Windows Autopilot provisioning and device enrollment; experience configuring deployment profiles is an advantage.
- Knowledge of Microsoft 365 Information Governance, including information protection, retention policies, and compliance-related capabilities.
- Familiarity with Microsoft SharePoint Online administration and permission management.
- Experience managing enterprise printing environments, including printer queues, driver deployment, and troubleshooting printing issues.
- Strong troubleshooting, analytical, problem-solving, and incident management skills.
- Good communication and collaboration skills, with the ability to work effectively with technical teams and business stakeholders.
- Ability to manage operational priorities, follow established procedures, and contribute to continuous improvement initiatives.
Preferred Qualifications:
- Experience working in an enterprise IT environment, preferably within manufacturing, chemical, petrochemical, or other large-scale corporate environments.
- Exposure to IT Operations Management (ITOM), IT service management frameworks, and SLA-based service delivery.
- Experience with Microsoft 365 security, compliance, and information governance tools.
Working Arrangement:
- Work Location: Slipi Area, Jakarta
- Work Arrangement: Work From Office (WFO)
- Education: Bachelor's degree in a related field
