Job description for IT Operation Center (ITOC) at PT Alto Network
Job Description
Roles :
- Monitoring and checking application service and infrastructure alerts
- Monitoring and evaluating applications/services, resource capacity, infrastructure & network to make sure in good condition
- First handling resolution, support, implementation and troubleshooting activities related to applications and server and network infrastructure
- Create report related with resource Infrastructures (Server & Network)
- Generate data on resources for Application Infrastructure (Servers and Networks)
- Handling incident ticket related with application, service and infrastructure (server & network)
- Perform incident-quick workaround
- Incident escalation in time
- Managing coordination within teams to handle incident ticket
- Config Network device for open port, IPSEC, GSLB DNS, Swing network, SSL VPN
- Config server for provisioning, mounting and hardening
- Troubleshoot network connection, VPN, and Wifi
Qualifications
- Proven experience as IT NOC / System Engineer or similar position at least 1 years’ experience.
Technical:
- Administrator Linux
- Networking (Switching, Routing, Firewall, Loadbalance)
- Tools Monitoring (Grafana, PRTG, Kibana, Datadog)
- Firewall NGAF (Fortigate & Sangfor)
Nice to have:
- Microservice (Container, Docker)
- Container Orchestration (Kubernetes)
- Scripting (programming language)
- Database (Mysql, Oracle, Psql)
- Redis
- ELK
- Cloud Infra (GCP, AWS, HWC)
Techncal knowledge documentation processed to be WI, SOP, Guidelines
