IT Merchant Support

PT Prima Vista Solusi

Company prefers not to disclose

Computer & Software IT Support

Full-Time · On-site

Minimum Bachelor’s Degree

Less than a year of experience

Job Requirements

On-site

Less than a year of experience

Minimum Bachelor’s Degree

Skills

Network Configuration

Server Operation And Maintenance

Troubleshooting

Networking

Network Troubleshooting

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Joscelind Neva

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Job description for IT Merchant Support at PT Prima Vista Solusi

Job Description

Assist the operational team (helpdesk) in overcoming problems that cannot be resolved such as problems from merchants that are not related to hardware issues, and transaction testing (EDC TID Dummy) as validation of problems.
Assist the operational team in overcoming the constraints of the tools being used, such as the use of W-track, TAMS, (atome upload profiling) and Vericentre (TMS).
Monitoring and analyzing NOC, related to: Payment system applications (NAC, TLE, Poshub, HLE, MSA, Batching Report, Bank SFTP report), network connection links to Banks and Non-Bank Institutions and performance servers.
Document incoming incident reports to facilitate the investigation process (eg EDC bugs, etc.).

Minimum Qualifications

Bachelor’s Degree in IT/Computer related major from reputable university with GPA > 3.00.
Understand IT software/system development life cycle.
Must familiar in Network and Server.
Fresh graduates are welcome to apply.

PT Prima Vista Solusi

Information Technology and Services

501 - 1000 employees

Primavista is a distributor and provider of end-to-end payment solutions founded in 2002. 
Primavista focuses on providing payment systems for “card present” systems such as 
edc terminals and “not card present” such as internet payments and mobile payments.

Due to its comprehensive portfolio of products and services, its unique position as a 
leading technology company and financial institution and its truly international corporate 
structure, PrimaVista is uniquely positioned to support partners in its group payments 
initiatives and is confident that it will fully meet partner requirements. PrimaVista's 
unique selling proposition includes: 

• Extensive portfolio of international and domestic payment schemes 
• Multi-channel payment acceptance capabilities (POS, e-commerce, NFC, etc.) 
• Issuance of prepaid Apps and mobile wallets 
• Global network of financial institution partnerships and acquiring banks 
• A variety of unique risk management and fraud protection services. 
• Comprehensive financial services based on own banking license. 
• Unmatched level of customer service and system availability. A comprehensive 
range of integrated consulting and services. 
• Staff with extensive experience in the telecommunications, retail, travel and finance 
industries and familiarity with financial processes and the specific challenges faced, 
based on practical experience in the realization of similar projects.

Office address

International Financial Center, Tower 2, 16th Floor, Jl. Jenderal Sudirman Kav. 22-23, Jakarta Selatan

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