IT Helpdesk

PT. HGT Services Indonesia

IDR3,000,000 - 3,500,000/Month

Computer & Technology IT Support

Full-Time · On-site

Minimum Senior/Vocational High School

Less than a year of experience

Job Requirements

On-site

Less than a year of experience

Minimum Senior/Vocational High School

Skills

Teamwork

Problem Solving Skills

Communicative

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Job description for IT Helpdesk at PT. HGT Services Indonesia

Deskripsi Pekerjaan:

Menerima permintaan dari mitra melalui saluran seperti obrolan grup, email, atau panggilan.

Memasukkan permintaan ke sistem tiket (Manage Engine).

Memantau tiket

Memberikan respons melalui email atau grup obrolan kepada mitra untuk permintaan dukungan yang diajukan, beserta nomor tiket yang diperoleh dari sistem tiket.

Berkolaborasi dengan engineer

Memberikan respons balik dalam bentuk solusi melalui grup obrolan atau email untuk mendukung permintaan dari mitra.

Kualifikasi:

Pendidikan SMK TKJ

Memahami Bahasa Inggris basic

Bersedia kerja dengan sistem shift

Mampu bekerja dengan tenggat wajtu yang ketat (SLA)

PT. HGT Services Indonesia

Information Technology and Services

51 - 200 employees

Welcome !

PT HGT Services Indonesia was a independent company, and our focus is about IT services and we have 22 Service Point(Building + Engineer) accross Indonesia and our support for 300 Cities in accross Indonesia.

PT HGT Services Indonesia Has a Partnership and colaboration with many principal, local company and Multi National Company.

Below Is Our Services :

Staging (To Prepare the units)

Delivery (To Deliver the Units)

Deployment (To Setting The units)

Maintenance with/Without SLA(To Maintain the Units)

Reporting (To Evaluate The Services)

Office address

Green Lake City Rukan Colosseoum No 3 & 5, Jl. Green Lake City Boulevard, RT.002/RW.009, Duri Kosambi, Kecamatan Cengkareng, Kota Tangerang, Daerah Khusus Ibukota Jakarta 11750

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