IT Helpdesk

Job Descriptions

• Serve as the first point of contact for technical support inquiries via phone, email, or in-person.
• Troubleshoot and resolve issues related to hardware, software, and network problems.
• Assist with the installation, configuration, and maintenance of computers, software, and peripheral devices.
• Provide support for common software applications (e.g., Microsoft Office, email clients, etc.).
• Respond to service requests in a timely manner, logging all issues and resolutions in a ticketing system.
• Perform routine software updates, patches, and backups.
• Assist with network administration and support (e.g., VPN, Wi-Fi troubleshooting).
• Ensure compliance with organizational IT policies and procedures.

Job Requirements

• High school diploma or an associate degree in information technology or a related field is preferred.
• Proficient in English or Japanese are a plus
• Relevant certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) are a plus.
• Previous experience in an IT support role or helpdesk environment is preferred.
• Experience with troubleshooting common operating systems (Windows, macOS, Linux) and software applications is highly desired.
• Strong understanding of computer hardware, software, and peripheral devices.
• Knowledge of networking fundamentals (e.g., IP addresses, DNS, VPNs).
• Familiarity with operating systems, including Windows, macOS, and Linux.
• Ability to troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Ability to work independently and as part of a team.
• Time management skills and the ability to handle multiple tasks and priorities efficiently.
• Willing to work onsite in Semarang