IT Helpdesk (Night Shift)

Pt Oninyon Revolusi Kreatif Indonesia

Rp1,000,000 - 1,500,000/Month

Computer & Software IT Support

Contract · Hybrid

Minimum Senior/Vocational High School

Less than a year of experience

Job Requirements

Hybrid

Less than a year of experience

Minimum Senior/Vocational High School

Skills

Troubleshooting

Communication Skills

IT Support

Ticketing System

Job Benefits

Laptop Provided

Career Path

This job post is managed by

Bobby FERNANDO

Job description for IT Helpdesk (Night Shift) at Pt Oninyon Revolusi Kreatif Indonesia

Requirement

Freelancer/Mahasiswa tingkat akhir/Fresh Graduate semua jurusan (Teknik Informatika, Sistem Informasi, Ilmu Komunikasi diutamakan)
Memiliki kemampuan analisa dasar untuk memahami issue atau bug dari tiket yang masuk.
Teliti, responsif, dan memiliki kemampuan komunikasi yang baik.
Mampu membuat laporan atau summary pekerjaan secara singkat dan jelas.
Bersedia bekerja shift malam pukul 23.00 - 06.00 WIB
Bersedia Work From Office (WFO) selama 1 minggu untuk training/onboarding.
Setelah training, bekerja dengan sistem Work From Anywhere (WFA) dengan kewajiban WFO 1x dalam seminggu apabila diperlukan.
Memiliki laptop pribadi untuk bekerja.
Bersedia berkomitmen selama 6 bulan
Domisili Yogyakarta

Jobdesk

Memantau dan merespon ticket yang masuk melalui sistem ticketing.
Memperbarui status ticket sesuai dengan perkembangan penanganan issue.
Mengidentifikasi ticket yang bersifat urgent atau membutuhkan penanganan segera.
Menghubungi dan melakukan follow up kepada tim Developer apabila terdapat issue yang memerlukan penanganan segera.
Melakukan eskalasi issue kepada tim terkait apabila diperlukan.
Melakukan monitoring terhadap sistem/aplikasi untuk memastikan tidak ada kendala yang mengganggu operasional.
Membuat summary laporan setiap akhir shift terkait ticket yang masuk, status penanganan, serta issue yang perlu ditindaklanjuti oleh tim berikutnya.

Link apply

bit.ly/ITHelpdeskNightShift

Pt Oninyon Revolusi Kreatif Indonesia

Computer Software

Oninyon Software Solution (under PT Oninyon Revolusi Kreatif Indonesia) is a start-up company focused on custom Software Development. We are building the software exclusively to help our clients find a solution in their business. We do not sell software, but provide the services to execute the solution via technology. We are simply professional and creative individuals who work together in one vision. We believe technology is a good platform to make a good social impact for the society

We are setting up our new office and will be ready in Jan 2019. We are in the process of finding our new team members to expand our business service and product.
Our company has a nice family environment to work and chemistry between all the members. This is the perfect place to expand your passion and creatively work as a team. We value all of our team members both as a human being and a co-worker.

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