Job description for IT Helpdesk L2 at PT Quadra Karya Santosa
- Bachelor’s degree (S1) in Computer Science, Information Technology, or a related field (mandatory).
- Minimum 4 years of experience in IT Helpdesk Level 2, Technical Support, or IT Support handling advanced escalations.
- Proficient in Windows (client and server), networking (TCP/IP, VPN, VLAN), and system troubleshooting.
- Solid understanding of Active Directory, Group Policy, file sharing, and user access management.
- Familiar with ticketing systems such as Jira Service Desk, Freshservice, or OTRS.
- Good communication skills and ability to collaborate with cross-functional teams.
- Ability to write and understand basic code or scripts (e.g., PowerShell, Python, or Bash).
