Job description for IT Helpdesk Banking (Shifting) at Pt Murni Solusindo Nusantara
PT Murni Solusindo Nusantara is an ICT-based solution provider with over 30 years of experience, committed to becoming an enabler of Digital Business Transformation.
Job Description:
- Receive and log complaints or issues experienced by both internal and external users through various communication channels such as phone, email, or ticketing systems.
- Analyze and resolve technical issues in accordance with established procedures to ensure smooth operation of systems and devices.
- Provide guidance and technical support to users regarding the use of hardware, software, networks, and company applications.
- Create and update documentation and user guides for systems and applications to assist users.
- Coordinate with other technical teams or external vendors when necessary for resolving more complex issues.
- Monitor and ensure all support tickets are addressed in a timely manner and provide regular reports on issue status and resolution to management.
Qualifications:
- Minimum Diploma (D3) or Bachelor’s Degree (S1) in Informatics Engineering, Information Systems, Computer Science, or related fields.
- Minimum GPA of 2.75 (on a 4.00 scale).
- Fresh graduates are welcome to apply; relevant work experience will be an advantage.
- Strong analytical skills and ability to effectively solve problems.
- Proficient in operating systems (Windows, Linux, or MacOS) and office applications.
- Basic understanding of computer network concepts and able to perform network troubleshooting.
- Knowledge of basic SQL and ability to perform simple queries.
- Good communication skills and able to interact with users at all levels.
- Able to work independently or in a team, with a proactive attitude and strong initiative.
- Willing to work outside normal hours when urgent issues arise.
